Assistant Officer
JOB DESCRIPTION
Location: Kowloon, Hong Kong
In this office-based position you'll experience a supportive approach to your wellbeing and continuous learning opportunities in our friendly and inclusive workplace. Find out more at computershare.com/flex.
We give you a world of potential
Customer Operations Shareholder Information Team is one of the Operations Team within Hong Kong region, responsible for providing back end support for processing shareholders' requests into the system.
The Customer Operations Assistant Officer must deliver all the daily jobs within agreed timeline and service/quality standards, e.g. according to our operation procedures.
This role is also expected to work collaboratively across various teams within Operations, this is significant, in order to process all the shareholders' instructions within service level and comply with compliance into the system.
A role you will love
The Customer Operations Assistant Officer will work closely with all Operation teams and Investor Services Team, Client Facing Teams and also IPO team to ensure all shareholders' instructions are carried out timely and accurately. All tasks should be delivered under our operation procedures and comply with Compliance. The tasks should be closely monitored so that all changes can be timely reflected.
Some other key accountabilities will include:
• Update the shareholders' requests correctly in system.
• Perform quality assurance on the transactions updated in system.
• Discuss and co-ordinate daily tasks with different teams (Operations, Investor Services, Client Facing, Legal and Compliance, etc).
• Ensure all shareholders' instructions can be delivered up to standard and within agreed timeline.
• Make sure all shareholder data maintained accurately in the system under standard internal audit process.
• Communicate and work closely with offshore team.
• Comply with all applicable operation procedures and report any potential risk and suspicious transactions to line manager immediately.
• Adapt to changing internal business requirements / expectations.
• Provide timely support for any ad-hoc / special requirements, e.g. Attending AGMs.
What will you bring to the role?
To be successful in this role, you must have some basic understanding relating to share registry business, good communication and problem-solving skills.
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Some other key skills required for the role:
• Bachelor's degree in any discipline. Previous experience from the banking or financial services industry is preferred.
• Attention to detail and accuracy, have a strong sense of responsibility.
• Strong communication and interpersonal skills.
• Proactive, self-motivated and initiative.
• Ability to work independently under pressure and meet deadlines.
• Proficient in MS Office.
• Proficient in English, Cantonese and Mandarin.
Rewards designed for you
Flexible work to help you find the best balance between work and lifestyle.
Health and wellbeing rewards that can be tailored to support you and your family.
Invest in our business by setting aside salary to purchase shares in our company, and you'll receive a company contribution as well.
Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future.
And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub.
ABOUT US
A company to be proud of
We're a global leader in financial administration with over 12,000 employees across more than 22 different countries. At Computershare, it's more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.
Fairness and culture
We're dedicated to providing you with the opportunity to succeed on your own merits, starting from the application process and continuing throughout your career with us. Our goal is to create an environment where everyone feels valued, to remove barriers and obstacles and ensure equal opportunities for all. For support with accommodations or adjustments during our recruitment process please visit computershare.com/access for further information.
ABOUT THE TEAM
Since 1978, we've been trusted by companies around the globe to manage their shareholder registry, corporate actions and shareholder meetings and we're now the number one transfer agency in the world. As client needs evolved, so has our portfolio of services; extending our Issuer Services into equity and entity governance services to companies both public and private worldwide. Careers in Issuer Services could mean anything from assisting shareholders with their portfolios, enabling access to global markets or helping clients deliver on their equity and entity compliance requirements everywhere they operate.
Perks and Benefits
Health and Wellness
Parental Benefits
Work Flexibility
Office Life and Perks
Vacation and Time Off
Financial and Retirement
Professional Development
Diversity and Inclusion