Assistant Manager, Securities Transfer

JOB DESCRIPTION

Location: Megabox, Hong Kong

In this office-based position you'll experience a supportive approach to your wellbeing and continuous learning opportunities in our friendly and inclusive workplace. Find out more at computershare.com/flex.

We give you a world of potential
As part of the Customer Operations Securities Transfer Team within our Hong Kong Operations function, you'll contribute to a critical service that supports shareholders throughout their ownership journey. The team is responsible for processing securities transfer transactions and maintaining accurate shareholder records, ensuring a seamless and compliant experience for our clients.

A role you will love

As the Assistant Manager - Securities Transfer, you will have the opportunity to lead daily operations, manage complex transactions, and play a key role in safeguarding the integrity of our share registry services. You will partner with stakeholders across the business, provide guidance on challenging cases, drive continuous improvement, and ensure our processes remain aligned with evolving regulatory requirements.

• Oversee the end-to-end securities transfer process, ensuring transactions are completed accurately, efficiently, and within agreed service standards.
• Manage and resolve complex securities transfer cases, providing guidance and support to the team where required.
• Identify, investigate, and escalate potential fraud or high-risk transactions in line with risk and compliance requirements.
• Ensure all transactions are processed in accordance with regulatory requirements, internal policies, and operational procedures.
• Act as an escalation point and subject matter expert for challenging corporate transfer cases.
• Monitor regulatory changes and implement updates to procedures, controls, and process documentation.
• Maintain the accuracy and integrity of shareholder records and transaction data.
• Drive continuous improvement initiatives to enhance operational effectiveness, efficiency, and client outcomes.
• Collaborate with internal stakeholders to support service delivery and ensure a positive customer experience.
• Support, coach, and develop team members, fostering a collaborative and high-performing team culture.

• Degree qualification with experience in operations and team leadership, preferably within the banking, securities, or financial services industry.
• Strong knowledge of corporate transfer processing, share registry services, transfer agency operations, corporate actions, or corporate account opening.
• Proven ability to manage complex transactions and make sound, risk-based operational decisions.
• Strong stakeholder management and communication skills, with experience engaging with brokers and external parties.
• A proactive, solutions-focused approach with excellent attention to detail and the ability to work effectively in a fast-paced environment.
• Demonstrated commitment to delivering high-quality, compliant, and customer-focused outcomes.
• Experience coaching, mentoring, or supporting the development of team members is highly regarded.
• Strong organisational skills with the ability to manage competing priorities and meet service delivery commitments.