Asset Reunification Administrator

JOB DESCRIPTION

Location: Johannesburg (Hybrid)

In this position, you'll be based in the Johannesburg office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at computershare.com/flex.

We give you a world of potential

We partner with companies that have lost contact with individuals who may be entitled to unclaimed cash or company shares, often from previous investments or customer relationships. Through detailed and rigorous research, we trace and verify lost or dormant shareholders and account holders. We then guide them through every step of the claims process, offering the support they need to recover what is rightfully theirs. To date, we've reunited more than 1.5 million people worldwide with over 1 billion in unclaimed assets.

A role you will love

An Unclaimed Asset Reunification Administrator is responsible for managing the asset reunification process from start to finish. Each UAC will help to run a complete research campaign, using a range of resources to determine the accuracy of asset holder data and carry out research to locate the individuals. They are also responsible for advising asset holders about their unclaimed assets and supporting them through the entire claims process.

Some of your key responsibilities will include:

• Receiving inbound calls / correspondence both as part of the initial research process and queries completion of claims
• Making outbound calls to customers and assist them with the claim process.
• Manage a caseload of research, using a multitude of databases and own initiative to establish contact details of the correct asset holder
• Participate in outbound calling campaigns
• Accurately update data on our bespoke in-house database
• Perform other duties as assigned
• Ensure all administrative functions and documents are loaded and escalated accordingly.
• What you will bring to this role

• Grade 12 / Matric certificate. (Essential)
• Fluent in Afrikaans (verbal & written communication essential)
• Excellent verbal and written communication skills.
• Proficiency in MS Office (Word, Excel, Outlook, PowerPoint).
• Diploma or Degree in Business Management, Business Administration or an equivalent qualification (advantageous).
• Strong organisational skills with attention to detail.
• Ability to work independently as well as collaboratively in a team environment.
• Problem solving skills and the ability to make sound decisions based on available data.
• Ability to prioritise workloads, meet rigid deadlines and adhere to procedures / regulations