Account Mgmt Supervisor I

A role you will love

We are a global business with an entrepreneurial spirit, and we are proud of that. What comes with this is a fast-paced environment and lots of change so you will need to be resilient in nature and able to adapt quickly and embrace the pace of change we often work at.

We are currently seeking a highly motivated and dynamic individual to fill an Account Management Supervisor I position within the Securities Custody team within the Securities and Loan Services Division (SLS). You will be focused on developing and maintaining strong internal and external customer relationships within the Securities Custody businesses while hiring and leading a team of Analysts to resolve operational issues, to ensure compliance with all contractual obligations, and to ensure compliance with all internal operational guidelines and procedures. You will also be involved in the other facets of the business as well, including coordinating the onboarding of new business, leading and participating in efficiency projects, and providing production oversight for the various Securities Custody products.

Some of your key responsibilities may include:

• Ensuring that service and productivity standards and goals are met timely

• Monitoring and recording performance standards and departmental reports for items requiring attention or action

• Escalating issues when accounts are found to be non-compliant, an excessive risk to the organization or are outside of standard operating procedures

• Training, managing and serving as a technical resource for a team of direct reports on the responsibilities, product enhancements and new products

• Providing ongoing coaching and feedback, recognizing and developing team members

What will you bring to the role?

Steadfast leadership skills in the financial services industry will be imperative for you to be successful in this role. You will also need to possess strong analytical skills with high attention to detail and be able to manage team members who will be in direct contact with clients and processes to achieve and maintain client success.

Other key skills required for this role include:

• A minimum of 4 years of financial services experience and a minimum of 1 year of leadership experience; preferably in a Corporate Trust, Account Management or related field

• Ability to independently research an escalated operational issue, determine the appropriate course of action to be taken, and effectively direct those actions

• Strong product knowledge and understanding to be able to convey the knowledge of the processes to team members

• Developing and executing business strategies to maximize revenue and profitability

• Excellent verbal, written and interpersonal communication skills

Rewards designed for you

• Paid Parental Leave, flexible working and a caring and inclusive culture.
• Health and wellbeing, rewards that can be tailored to support you and your family, including medical, dental, and vision.
• Invest in your future, with 401K matching and tax-advantaged flexible spending plans, including healthcare, dependent care and commuter.
• Income protection, our package includes short and long-term disability benefits, life insurance and supplemental life insurance.
• And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit Careers Hub.
• Compensation. The typical base pay range for this role is $81,000 - $120,000 USD. This base pay is specific to Columbia, MD and may not be applicable to all locations. This range reflects our good faith effort to pay fairly based on our job evaluation of this role and we tailor our offers within the range based on the selected candidate's relevant knowledge, skills, experience, and other job-related factors.

ABOUT US

A company to be proud of

We're a global leader in financial administration with over 12,000 employees across more than 22 different countries. At Computershare, it's more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.

Fairness and culture

We're dedicated to providing you with the opportunity to succeed on your own merits, starting from the application process and continuing throughout your career with us. Our goal is to create an environment where everyone feels valued, to remove barriers and obstacles and ensure equal opportunities for all. For support with accommodations or adjustments during our recruitment process please visit computershare.com/access for further information.

ABOUT THE TEAM

We're a market leader with decades of experience as a provider of trustee and sophisticated agency services for private and public companies, investment bankers, asset managers, and governments and institutions. Our organisation offers a broad range of services with a best-in-class reputation built on our high-touch approach to client service. We're looking for people to join us and be a part of our exciting future as one of the top corporate trust firms in North America.

Client-provided location(s): Houston, TX

Job ID: Computershare-10310

Employment Type: FULL_TIME

Posted: 2025-12-23T18:37:27