Senior Account Manager

Ready to be pushed beyond what you think you're capable of?

At Coinbase, our mission is to increase economic freedom in the world. It's a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform - and with it, the future global financial system.

To achieve our mission, we're seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company's hardest problems.

Our work culture is intense and isn't for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there's no better place to be.

While many roles at Coinbase are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported.

As a Senior Account Manager, you will act as a trusted advisor, leading our most complex institutional relationships, ensuring an exceptional experience at every stage of the client journey while navigating the intersection of traditional finance and digital assets. You will deliver flawless service through proactive engagement, meticulous oversight, and a rigorous commitment to risk management. As a trusted advisor, you will master each client's operational nuances to champion their requirements internally and influence our product evolution. Success in this role requires seamless partnership with key stakeholders including Sales, Operations, Legal and Product.

• As a Senior Account Manager, you will lead and scale our most complex, multi-entity relationships across a number of segments including banks, fintechs, asset managers and corporates acting as the ultimate point of accountability for the client experience.
• You will serve as the subject matter expert for the Coinbase Prime platform, driving adoption of custody, trading, staking, and stablecoin services.
• You will serve as the primary escalation point for complex inquiries, driving rapid resolution by orchestrating seamless coordination with internal stakeholders to uphold best in class service standards.
• You will deliver a premium onboarding experience by managing the operational integration in partnership with stakeholders. You will manage the transition from initial configuration to live production, coordinating across internal teams to ensure a sophisticated, high-velocity setup that establishes the foundation for a long-term strategic partnership.
• Act as the central connector between Sales, Trading, Legal, and Product to dismantle onboarding hurdles and execute high-stakes strategic initiatives.
• Serve as a vital feedback loop for Product and Engineering, translating complex client requirements into scalable features that shape our long-term roadmap.
• Partner with Sales to lead technical product demonstrations, positioning yourself as the definitive specialist on Coinbase's institutional capabilities.
• Act as a leader within the Account Management organisation by mentoring junior talent and institutionalising best practices to drive team-wide excellence.

• Demonstrates the ability to responsibly use generative AI tools and copilots (e.g., LibreChat, Gemini, Glean) in daily workflows, continuously learn as tools evolve, and apply human-in-the-loop practices to deliver business-ready outputs and drive measurable improvements in efficiency, cost, and quality.
• 6+ years of experience managing sophisticated institutional relationships within an investment bank, fintech, or digital asset firm.
• Exceptional verbal and written communication skills with a focus on influencing outcomes.
• Ability to foster trusted and lasting relationships with clients and internal stakeholders to deliver results.
• Understanding of risks across key functions and workflow to identify issues and concerns.
• Organized and independent working style to enable you to manage your book of clients effectively.
• Proven leadership experience, having served as a team lead or dedicated mentor in a high-performance environment.

• Digital Assets experience & knowledge.
• Extensive background in prime brokerage services, with a focus on clearing, custody, and financing for institutional clients.
• Proficiency in an additional European language, with a preference for French or German.

• Private Medical Insurance
• Dental insurance
• Vision/ Eye Care Vouchers
• Life Assurance Benefit
• Disability/Income Protection
• Workplace Pension Scheme
• Travel Medical Policy - Global Traveler
• Employee Stock Purchase Plan (ESPP)
• Wellness Stipend
• Mobile/Internet Reimbursement
• Learning and Development Allowance
• Employee Assistance Program
• Fertility Benefits
• Generous Time off/Leave Policy