Officer Traffic Management Systems - Technical

At CN, everyday brings new and exciting challenges. You can expect an interesting environment where you're part of making sure our business is running optimally and safely-helping keep the economy on track. We provide the kind of paid training and opportunities that long-term careers are built on and we recognize hard workers who strive to make a difference. You will be able to thrive in our close-knit, safety-focused culture working together as ONE TEAM. The careers we offer are meaningful because the work we do matters. Join us!

Job Summary

The Officer, Traffic Management Systems (TMS) - Technical is responsible for providing solution expertise for Service Reliability Strategy (SRS), Optional Services, Fleet Productivity System (FPS), Automatic Equipment Identification (AEI), and Service Scheduling. The incumbent provides technical expertise to TMS - Business and Tables Group, Network Operations, Service Design, Bulk Operations, Regional Operation Centers, Transportation, Car Management, Train Reporting, and Customer Service Centers using transportation systems. The position investigates issues and proposes modifications and enhancements that add value to groups which use transportation systems. The incumbent gathers and develops end user requirements for system changes as well as prioritizes, coordinates, and monitors progress for system changes. The position creates job aids and procedural documents.

Main Responsibilities
• Act as the technical systems expert for TMS Business and Tables Group, Network Operations, Service Design, Regional Operation Centres, Transportation, Train Reporting, and Service Delivery Centres using transportation systems
• Support various initiatives assigned to the TMS group, including safety and regulatory compliance, acquisitions, de-integrations, and partnering with shortline railways
• Investigate issues with transportation systems
• Perform data analysis to assess problems and systems behavior
• Identify, develop, and write user requirements for system changes
• Prioritize, coordinate, and monitor progress for system changes
• Ensure on-time delivery and compliance with specifications
• Perform user acceptance testing for system changes
• Document business rules and processes
• Develop technical and working job aids


Working Conditions

The role has standard working conditions in an office environment with a regular work week Monday to Friday. The incumbent must be available to work shifts and weekends on a rotating basis to respond to critical incidences. Due to the nature of the role, the incumbent must be able to meet tight deadlines, handle pressure, and stress. The role requires minimal travel (up to 10%) across CN's network for on-site support, table change initiatives, and projects assigned to the TMS group.


Requirements

Experience

Railway Industry
• Minimum 3 years of railway experience, or equivalent

Education/Certification/Designation

• High School Diploma
• Valid Driver's License
• Bachelor's degree in Engineering, Management or Computer Science

Any designation for these above would be considered as an asset

Competencies

• Leads by example for the safety and security of all
• Considers ESG principles in all operations
• Demonstrates active listening
• Solves problems to create value
• Collaborates with others and shares information
• Promotes diversity and equity
• Sets direction and inspires others
• Communicates with impact
• Applies critical thinking
• Demonstrates agility and drives change

Technical Skills/Knowledge

• Knowledge of SRS including operating and reporting, AEI, Rail Traffic Control (RTC), and Wi-Tronix, MRS.
• Fluently bilingual both written and verbal an asset (English, French)
• Knowledge of railway operations and processes
• Data analysis skills

Any knowledge for any of the above would be considered as an asset

About CN
CN is a premium railroad that sustainably generates value for our customers, shareholders, employees, and stakeholders with an unwavering commitment to safety and service. Essential to the economy, to the customers, and to the communities it serves, CN safely transports more than 300 million tons of natural resources, manufactured products, and finished goods throughout North America every year. CN's network connects Canada's Eastern and Western coasts with the U.S. South through a 20,000-mile rail network. CN and its affiliates have been contributing to community prosperity and sustainable trade since 1919. CN powers the North American economy and is committed to programs supporting social responsibility and environmental stewardship.
At CN, we are dedicated to building North America's safest, most inclusive and sustainable railroad, which includes reflecting the communities in which we operate. Research shows that candidates often don't apply unless they feel they fit the job posting at 100%. To all potential applicants, even if you don't meet every job requirement listed in a posting, we still encourage you to apply. If you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations), please get in touch with our team at cnrecruitment@cn.ca.