Manager, Business Continuity & Crisis Management, Organizational Resilience

At CN, everyday brings new and exciting challenges. You can expect an interesting environment where you're part of making sure our business is running optimally and safely-helping keep the economy on track. We provide the kind of paid training and opportunities that long-term careers are built on and we recognize hard workers who strive to make a difference. You will be able to thrive in our close-knit, safety-focused culture working together as ONE TEAM. The careers we offer are meaningful because the work we do matters. Join us!

Job Summary

The incumbent plays a pivotal leadership role in shaping and strengthening the resilience of one of North America's most critical transportation and logistics networks. The incumbent is the central subject matter expert responsible for driving the evolution of the enterprise-wide Business Continuity Management (BCM) and Organizational Resilience (OR) programs. This high-visibility role involves governing the frameworks that protect CN's operations and leading the live response during a crisis. The incumbent influences decision-making at a strategic level, engages with senior leadership, and fosters a culture of resilience to ensure CN can respond to and recover from business interruptions.

Main Responsibilities

• Lead the development, implementation, and continual improvement of the enterprise-wide Business Continuity Management System (BCMS) to ensure alignment with ISO 22301 and industry best practices.

• Drive the maturity of the BCP and Organizational Resilience program, embedding resilience strategies and a proactive risk management mindset into the corporate culture and strategic planning processes, guided by ISO 22336.

• Govern and oversee the annual Business Impact Analysis (BIA) and threat risk assessment process across all critical operational functions to ensure continuity requirements are accurately maintained .

• Design, lead, and sustain a comprehensive, enterprise-wide BCM testing and exercise program, including facilitating complex crisis simulation exercises for senior leadership to validate the effectiveness of response and recovery strategies.

• Act as a key leader in the Crisis Management response, providing strategic guidance and coordinating activities during significant disruptions. This includes participation in a 24/7 on-call rotation with an international scope.

• Lead, coach, and develop a team of BCM subject matter experts and business unit owners, fostering a culture of accountability, collaboration, and continuous improvement.

• Build and maintain impactful relationships with internal senior executives and external partners, collaborating closely with I&T, Rail Operations, Public & Government Affairs (PAGA), Facilities, and Legal to ensure a coordinated and effective approach to resilience.

• Develop and govern the BCM strategic roadmap, budgets, and timelines, reporting on key risk indicators (KRIs) and program performance metrics to the Executive Leadership Team and the Board.

• Champion and deliver a comprehensive BCM training and awareness program, including the development and support of online BCM tools (e.g., Preparis , Send Word Now), to strengthen risk and continuity maturity across the organization.

• Review and provide final sign-off on all business continuity plans and strategies developed by business units to ensure consistency, integration, and effectiveness .

W orking c onditions

The role has standard working conditions in an office environment with a regular work week from Monday to Friday. The role requires being available on-call 24/7 to respond to major inciden t s. Due to the nature of the role, the incumbent must be able to meet tight deadlines, handle pressure and stress. The role requires minimal travel (5%) to visit CN sites within Canada and the United States (U.S.) .

Requirements

Experience

• Minimum of 7 years of progressive experience in business continuity, disaster recovery, incident response, organizational resilience, or enterprise risk management.

• Minimum 3 years of experience in a leadership or manager capacity, with a proven track record of building and maturing enterprise-wide programs.

• Proven experience in crisis management and responding to real-time operational disruptions.

Education / Certification / Designation

• University degree in a relevant field (e.g., Emergency Management, Business, IT Technologies, Risk Management) or equivalent professional experience.

• Must hold a Certified Business Continuity Professional (CBCP) or equivalent IT designation (e.g., CRM, MBCI).

Competencies

• Applies critical thinking

• Knows the business and stays current on industry needs

• Demonstrates agility and drives change

• Collaborates with others and shares information

• Sets direction and inspires others

• Communicates with impact

• Identifies needs and finds solutions to create value for all stakeholders

Technical Skills /Knowledge

• Demonstrated expertise in implementing and managing programs aligned with ISO 22301 and ISO 22336.

• Strong strategic thinking and change management capabilities, with the ability to influence senior leadership and drive cultural change.

• Excellent presentation, communication, and facilitation skills, with experience briefing senior executives.

• Ability to obtain and retain Transportation Security Clearance at the designated level.

• Comfort with a 24/7 on-call rotation schedule and the ability to make critical decisions under pressure.

• English - Native or bilingual proficiency . French - Limited working proficiency

Any knowledge for any of the above would be considered as an asset

About CN

CN is a premium railroad that sustainably generates value for our customers, shareholders, employees, and stakeholders with an unwavering commitment to safety and service. Essential to the economy, to the customers, and to the communities it serves, CN safely transports more than 300 million tons of natural resources, manufactured products, and finished goods throughout North America every year. CN's network connects Canada's Eastern and Western coasts with the U.S. South through a 20,000-mile rail network. CN and its affiliates have been contributing to community prosperity and sustainable trade since 1919. CN powers the North American economy and is committed to programs supporting social responsibility and environmental stewardship.

At CN, we are dedicated to building North America's safest , most inclusive and sustainable railroad, which includes reflecting the communities in which we operate. Research shows that candidates often don't apply unless they feel they fit the job posting at 100%. To all potential applicants, even if you don't meet every job requirement listed in a posting, we still encourage you to apply. If you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations), please get in touch with our team at cnrecruitment@cn.ca .

As an equal opportunity employer, qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, and other protected status as required by applicable law.

Please monitor your email on a regular basis as communication to applicants is done via email.

Client-provided location(s): Toronto, Canada, Montreal, Canada

Job ID: CN-17192

Employment Type: OTHER

Posted: 2026-06-20T18:37:34