Expert Product Management
At CN, we work together to move our company-and North America-forward. Be part of our Information & Technology (I&T) team, a critical piece of the engine that keeps us in motion. From enterprise architecture to operational technology, our teams use the agile methodology to automate and digitize our railroad ensuring our operations run optimally and safely and our employees can focus on value-added tasks. You will be able to develop your skills and career in our close-knit, safety-focused culture working together as ONE TEAM. The careers we offer are meaningful because the work we do matters. Join us!
Job Summary
The Expert, Telecom Services Product Management is responsible for translating business requirements into telecom and network product roadmaps. The incumbent works closely with Business, I&T, Architecture, Operations and Security stakeholders to develop and drive the evolution of CN's telecom and network services. This role ensures that telecom products meet operational, regulatory, cybersecurity, reliability and modernization objectives.
Main Responsibilities
Customer Partnering
• Create trusted relationships with business partners and operations leaders.
• Translate business and operational needs into formal telecom product roadmaps.
• Collaborate with Architecture, Operations, Security and Delivery teams.
• Manage the lifecycle and evolution pipeline of telecom products.
• Collect high-level business requirements to support portfolio planning.
• Support Business Analysts and Product Owners in requirement definition.
• Partner with Portfolio Managers and Integrators on requirement clarity.
• Work with Service Offering Managers on cost, capacity and licensing.
• Ensure alignment with enterprise and solution architecture.
• Review product pipeline with Operations for readiness.
• Lead annual budget, AFE and service health inputs.
• Measure and manage stakeholder satisfaction.
Evolving Product Roadmaps
• Assess emerging telecom and network technologies.
• Facilitate product governance and roadmap approvals.
• Manage product lifecycles including modernization and decommissioning.
• Integrate cybersecurity and risk mitigation into roadmaps.
• Track execution of initiatives against approved roadmaps.
• Align telecom roadmaps with enterprise architecture.
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• Define and track product KPIs.
• Manage cross-product dependencies.
• Engage vendors to influence product evolution.
• Ensure delivered solutions meet requirements.
• Leverage data analytics and automated reporting to monitor network lifecycle status and identify trends and bottlenecks.
• Utilize Machine Learning, AI agents, and automation tools to uncover areas of opportunity and optimize network performance.
Working Conditions
• Standard office working conditions with occasional travel (< 10%) within North America.
Requirements
Experience
• Relevant experience in product management or telecom/network services.
• Minimum 5 years of relevant experience.
• Proven product management and lifecycle ownership experience.
• Experience with enterprise-scale systems.
• Strong stakeholder engagement and requirements analysis.
• Experience in large, complex organizations.
• Experience overseeing complex deliverables.
• Experience managing dependencies and risks.
• Transportation or critical infrastructure experience is an asset.
• Strong telecom and network services experience.
• Any telecom domain experience is an asset.
Education / Certification
• Bachelor's degree in Computer Science, Engineering, or equivalent.
Competencies
• Strong communication and influence.
• Structured problem solving.
• Industry and business awareness.
• Planning and prioritization skills.
• Cross-functional collaboration.
• Ability to work independently.
• Strategic and analytical thinking.
Technical Skills / Knowledge
• Agile and SAFe knowledge.
• Product vision and execution.
• Cybersecurity GRC familiarity.
• Continuous improvement mindset.
• Strong Microsoft 365 skills; ServiceNow and ADO are assets.
• Good data manipulation and analysis skills.
• Experience in Tableau or Power BI for data visualization and reporting.
• Familiarity with Microsoft Copilot or Google Gemini for AI automation to improve lifecycle management.
About CN
CN is a premium railroad that sustainably generates value for our customers, shareholders, employees, and stakeholders with an unwavering commitment to safety and service. Essential to the economy, to the customers, and to the communities it serves, CN safely transports more than 300 million tons of natural resources, manufactured products, and finished goods throughout North America every year. CN's network connects Canada's Eastern and Western coasts with the U.S. South through a 20,000-mile rail network. CN and its affiliates have been contributing to community prosperity and sustainable trade since 1919. CN powers the North American economy and is committed to programs supporting social responsibility and environmental stewardship.
At CN, we are dedicated to building North America's safest, most inclusive and sustainable railroad, which includes reflecting the communities in which we operate. Research shows that candidates often don't apply unless they feel they fit the job posting at 100%. To all potential applicants, even if you don't meet every job requirement listed in a posting, we still encourage you to apply. If you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations), please get in touch with our team at cnrecruitment@cn.ca.
As an equal opportunity employer, qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, and other protected status as required by applicable law.
Please monitor your email on a regular basis as communication to applicants is done via email.
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short-Term Disability
- Long-Term Disability
- Fitness Subsidies
- On-Site Gym
- Mental Health Benefits
Parental Benefits
- Family Support Resources
Work Flexibility
- Flexible Work Hours
- Remote Work Opportunities
- Hybrid Work Opportunities
Office Life and Perks
- On-Site Cafeteria
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Sabbatical
- Leave of Absence
- Volunteer Time Off
Financial and Retirement
- 401(K) With Company Matching
- Pension
- Stock Purchase Program
- Performance Bonus
- Relocation Assistance
- Financial Counseling
Professional Development
- Tuition Reimbursement
- Promote From Within
- Mentor Program
- Access to Online Courses
- Lunch and Learns
- Leadership Training Program
- Associate or Rotational Training Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)
Company Videos
Hear directly from employees about what it is like to work at CN.