SaaS Operations Manager
At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.
We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us!
Available Locations: Austin, TX, Atlanta, GA, Seattle, WA - Hybrid
About the Role
Cloudflare is seeking an autonomous SaaS Operations Manager to take ownership of the day-to-day execution of our Software Asset Management (SAM) practice.
While the Lead Principal defines the enterprise-wide strategy, governance frameworks, and high-level financial goals, you will be the operational engine that ensures these strategies are realized. You will independently manage our tooling ecosystem (Zylo), drive data accuracy, and serve as the primary liaison for application owners to ensure they are equipped to make cost-effective decisions.
We need a self-starter who can take a strategic directive—such as "reduce shadow IT risk"—and independently build the workflows, reporting, and stakeholder outreach plans to get it done.
Responsibilities
System Ownership & Data Operations (Zylo)
- Platform Management: Serve as the technical owner of Zylo, our system of record. You will independently manage the health of the platform, including SSO integrations, finance connectors, and feature updates.
- Inventory Accuracy: Take full responsibility for the quality of our data. You will maintain accurate license inventories by proactively identifying and resolving gaps in ownership, cost center mapping, and contract metadata.
- Shadow IT Detection: Operationalize our Shadow IT monitoring. You will review expense data to identify unmanaged tools and execute the outreach process to bring them into the corporate fold.
Stakeholder Enablement & Renewal Support
- Operational Liaison: Act as the first line of defense for Application Owners. While the Lead Principal manages executive relationships, you will work directly with functional owners to interpret their usage data and answer licensing questions.
- Renewal Readiness: Partner with Application Owners to create "Renewal Prep Kits" 90 days prior to contract expiration. You will work alongside stakeholders to interpret their usage vs. spend data, helping them build a valid forecast and negotiation strategy based on actual consumption.
- Process Improvement: Independently identify friction points in our software onboarding/offboarding workflows and partner with IT and Procurement to streamline them.
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Analysis & Operational Reporting
- Usage Analysis: Go deep into the data to analyze software usage trends. You will not just report numbers; you will interpret them to flag specific optimization opportunities (e.g., "We have 200 users on 'Pro' who only use 'Basic' features").
- Metric Tracking: Develop and maintain the operational dashboards that track the team’s KPIs (e.g., Utilization Rates, Reclamation Savings, Shadow IT mitigation), providing the data that feeds into the Lead Principal’s executive reporting.
Qualifications
- Experience: 3-5 years of experience in SaaS Operations, IT Asset Management, or Technology Procurement.
- Operational Autonomy: Proven ability to work independently. You can take a broad objective (e.g., "Clean up our Zoom licensing") and execute the entire project end-to-end without daily oversight.
- Technical Proficiency: Advanced proficiency with SaaS Management Platforms (Zylo experience preferred) and Excel/Sheets. You are comfortable manipulating large datasets to find the story within the numbers.
Soft Skills: Strong ability to influence without authority. You can explain SaaS licensing models and compliance requirements to non-technical stakeholders in a way that encourages cooperation.
What Makes Cloudflare Special?
We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.
Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.
Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states.
1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.
Sound like something you’d like to be a part of? We’d love to hear from you!
This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.
Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.
Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.
Perks and Benefits
Health and Wellness
Parental Benefits
Work Flexibility
Office Life and Perks
Vacation and Time Off
Financial and Retirement
Professional Development
Diversity and Inclusion
- Woman founded/led