Program Coordinator, Incarcerated to Community Crisis Intervention Program
Company Description
A best-in-class city that attracts best-in-class talent, Philadelphia is an incredible place to build a career. From our thriving arts scene and rich history to our culture of passion and grit, there are countless reasons to love living and working here. With a workforce of over 30,000 people, and more than 1,000 different job categories, the City of Philadelphia offers boundless opportunities to make an impact.
As an employer, the City of Philadelphia values inclusion, integrity, innovation, empowerment, and hard work above all else. We offer a vibrant work environment, comprehensive health care and benefits, and the experience you need to grow and excel. If you’re interested in working with a passionate team of people who care about the future of Philadelphia, start here.
What we offer
- Impact - The work you do here matters to millions.
- Growth - Philadelphia is growing, why not grow with it?
- Diversity & Inclusion - Find a career in a place where everyone belongs.
- Benefits - We care about your well-being.
Agency Description
The Office of Public Safety (OPS) was launched in 2024 to make communities safer, improve public perceptions of safety, and help communities heal from the traumas of violence. In pursuit of those goals, OPS coordinates multi-disciplinary public safety efforts across City government and with community and institutional stakeholders. Currently, OPS has over 100 staff and is home to six (6) individual offices: Office of Criminal Justice, Office of Safe Neighborhoods, Office of Reentry Partnerships, Office of Victim Advocate, Overdose Response Unit, and Town Watch Integrated Services.
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The Office of Public Safety (OPS) was launched in 2024 to make communities safer, improve public perceptions of safety, and help communities heal from the traumas of violence. In pursuit of those goals, OPS coordinates multi-disciplinary public safety efforts across City government and with community and institutional stakeholders. Currently, OPS has over 100 staff and is home to six (6) individual offices: Office of Criminal Justice, Office of Safe Neighborhoods, Office of Reentry Partnerships, Office of Victim Advocate, Overdose Response Unit, and Town Watch Integrated Services.
The Office of Safe Neighborhoods (OSN) implements strategies and initiatives to prevent, reduce, and end violence in Philadelphia. OSN is particularly focused on addressing gun violence.
The Office of Criminal Justice (OCJ) advances the Parker’s Administration’s goals of public safety and community well-being through collaborative and data-driven initiatives in Philadelphia’s criminal and juvenile justice systems.
Town Watch Integrated Services (TWIS) is a volunteer focused safety effort. Residents of the community who wish to volunteer for their community will receive assistance from Town Watch Integrated Services.
The Office of Reentry Partnerships (ORP) was formed in August 2019 to elevate and organize citywide reentry efforts and support the Parker Administration’s goal for criminal justice reform, violence prevention, and community reinvestment.
The Overdose Response Unit (ORU) is committed to saving lives and rejuvenating communities that have been most affected by the opioid crisis. This unit works across City departments and within city neighborhoods to lead the citywide opioid response strategies, target interventions where opioid overdoses happen most, and align City resources and share expertise across departments.
The Office of the Victim Advocate (OVA) was opened in February 2022 to provide coordination, strategic planning, and service provision for the oversight for victims, co-victims, and survivors of crime, with a special emphasis on gun violence and homicide.
Job Description
Position Summary
We seek to hire a highly motivated and talented individual as a program coordinator specializing in Philadelphia's Office of Safe Neighborhoods’ Incarcerated to Community Crisis Intervention Program (ICCIP) to coordinate program services, operational support, and community outreach initiatives.
The Incarcerated to Community Crisis Intervention Program (ICCIP) aims to reduce violence in correctional facilities and communities. Using a Credible Messenger model, community leaders engage individuals both in prisons and in the community. The program fosters collaboration, conflict resolution, and resource sharing between communities and facilities.
ICCIP combats violence through outreach, case management, referrals, and community problem-solving. By establishing a trusted, non-law-enforcement presence, the program helps prevent and respond to violence while promoting positive community dynamics.
Essential Functions
The ICCIP Program Coordinator will be responsible for the service coordination, and quality assurance of the social services provided by the Office of Safe Neighborhoods (OSN), including, among others, the following duties:
Case management: Ensures compliance and that procedures are developed/ enforced in alignment with the standards of OSN.
Outreach Coordination: Collaborate with partnering community-based organizations to implement a plan of action regarding community engagement and crisis response
Program Evaluation: Coordinates process for improving organizational performance by recommending areas or approaches for improvement initiatives or activities, performing new procedures, collecting data, and providing input to ICCIP.
Project Management: Monitor program progress and report on key performance indicators.
Develop and facilitate relevant relationships between all participating social service agencies to support identifying available resources for crisis workers to deploy to the community.
Proactively identify and create new partnership opportunities with individuals/networks/groups who engage in violence prevention initiatives.
Prepare and submit regular reports on programming activities and outcomes.
Responsible for assisting with the preparation of written documents, including, but not limited to, blog posts, fact sheets, flyers, policy briefs, news releases, etc.
Ability to prepare or supervise the preparation of reports and records.
Ability to establish and maintain effective working relationships with high-risk individuals, public agency and institutional personnel, and the public.
Collect, analyze, and report data related to program outcomes.
Conduct program evaluations and assessments to identify areas for improvement.
Collaborate on special projects for other OSN program initiatives.
Other duties assigned by ICCIP Director.
Competencies, Knowledge, Skills, and Abilities
A successful applicant should:
Understanding of the criminal justice system, prison regulations, inmate classification, and reentry processes.
Demonstrates ability to manage multiple projects, estimate timelines, rework a project approach based on unforeseen challenges, work well under pressure, and set/meet reasonable deadlines.
Ability to explain policies and initiatives concisely to City leaders, write and speak clearly, and cultivate effective communication among team members.
Familiarity with trauma-informed care, motivational interviewing, cognitive behavioral interventions, and other evidence-based models.
Ability to work with various people and personalities, listen and ask questions to identify policy opportunities, and cultivate strong relationships to ensure seamless collaboration and continued project support.
Ability to generate actionable, ethical solutions, have integrity, and address people's real needs.
Ability to see opportunities, navigate barriers, be self-directed, and problem-solve solutions that enhance the City's deliverables, processes, and practices.
Knowledge of Philadelphia neighborhoods with an emphasis on the Philadelphia Police Department's Pinpoint areas
Ability to work in crisis situations in a professional and mature manner.
Knowledge of Philadelphia including dynamics of wide array of different communities and neighborhood; familiarity with the stakeholders involved in Philadelphia criminal justice system.
Fluency with Microsoft Office programs including Word, Excel, Powerpoint, and Outlook, and other computer-based communications, functions, and platforms, and ability to learn new software systems
Ability to multi-task, prioritize, and manage multiple activities in a fast- paced environment, including managing peoples’ involvement in complex projects
Qualifications
Preferred Education:
A bachelor’s degree in social work, education, criminal justice, communications, or a related field is required, or a student currently enrolled in a college/university with at 2 - 4 years of relevant working experience is required. OR any equivalent combination of education and experience determined to be acceptable that has included the completion of a graduate’s degree program and the specific experience:
Knowledge of and experience working with Philadelphia communities
Experience in working with community organizations/agencies and high-risk populations is a must.
Applicant should have excellent leadership, conflict resolution, and communication skills.
The applicant should have experience working with and between different systems.
Additional Information
TO APPLY: Interested candidates must submit a cover letter and resume.
Salary Range: $50,000 - $62,000
Discover the Perks of Being a City of Philadelphia Employee:
- Transportation: City employees get unlimited FREE public transportation all year long through SEPTA’s Key Advantage program. Employees can ride on SEPTA buses, subways, trolleys, and regional rail for their daily commute and more.
- Parental Benefits: The City offers its employees 8 weeks of paid parental leave.
- We offer Comprehensive health coverage for employees and their eligible dependents.
- Our wellness program offers eligibility into the discounted medical plan
- Employees receive paid vacation, sick leave, and holidays
- Generous retirement savings options are available
- Pay off your student loans faster - As a qualifying employer, City of Philadelphia employees are eligible to participate in the Public Service Loan Forgiveness program. Join the ranks of hundreds of employees who have already benefited from this program and achieved student loan forgiveness.
- Unlock Tuition Discounts and Scholarships - The City of Philadelphia has forged partnerships with over a dozen esteemed colleges and universities in the area, ensuring that our employees have access to a wide range of tuition discounts and scholarships. Experience savings of 10% to 40% on your educational expenses, extending not only to City employees but in some cases, spouse and dependents too!
Join the City of Philadelphia team today and seize these incredible benefits designed to enhance your financial well-being and personal growth!
*The successful candidate must be a city of Philadelphia resident within six months of hire
Effective May 22, 2023, vaccinations are no longer required for new employees that work in non-medical, non-emergency or patient facing positions with the City of Philadelphia. As a result, only employees in positions providing services that are patient-facing medical care (ex: Nurses, doctors, emergency medical personnel), must be fully vaccinated.
The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at 215-686-4670 or send an email to faqpchr@phila.gov.
For more information, go to: Human Relations Website: http://www.phila.gov/humanrelations/Pages/default.aspx
Perks and Benefits
Health and Wellness
Parental Benefits
Work Flexibility
Office Life and Perks
Vacation and Time Off
Financial and Retirement
Professional Development
Diversity and Inclusion