Outreach & Engagement Program Manager

Company Description

A best-in-class city that attracts best-in-class talent, Philadelphia is an incredible place to build a career. From our thriving arts scene and rich history to our culture of passion and grit, there are countless reasons to love living and working here. With a workforce of over 30,000 people, and more than 1,000 different job categories, the City of Philadelphia offers boundless opportunities to make an impact.

As an employer, the City of Philadelphia values inclusion, integrity, innovation, empowerment, and hard work above all else. We offer a vibrant work environment, comprehensive health care and benefits, and the experience you need to grow and excel. If you’re interested in working with a passionate team of people who care about the future of Philadelphia, start here.

What we offer

• Impact - The work you do here matters to millions. 
• Growth - Philadelphia is growing, why not grow with it? 
• Diversity & Inclusion - Find a career in a place where everyone belongs.
• Benefits - We care about your well-being.

Agency Description

Within the Office of the Chief Administrative Officer (CAO), the Workforce Solutions group is a part of CAO’s City College for Municipal Development & Workforce Programming (CCME &WP) unit. 

The City College for Municipal Employment (CCME) launched in October 2024 as an investment to create economic opportunity and open doors of access to residents seeking sustainable and fulfilling career pathways. CCME training and education prepares Philadelphians to work and serve in a number of critical areas and industries with good paying jobs, health care and retirement benefits. CCME serves as a hub for the City’s investments in workforce development across Philadelphia’s economy and seeks to foster systemic solutions to City and external employers' human capital challenges and strengthen Philadelphia’s workforce development ecosystem.

Job Description

Position Summary 
The Chief Administrative Office’s City College for Municipal Development & Workforce Programming (CCME &WP) is seeking an Outreach and Engagement Program Manager to support priority workforce initiatives of the Parker Administration, including the Fair Chance Hiring Initiative, the City College for Municipal Employment, and other strategic investments and partnerships designed to strengthen employment pathways for Philadelphia residents. 

The Manager will serve as the City’s primary liaison for outreach and engagement with community organizations, employers, and other key stakeholders. As the office functions as a systems convenor, this position is responsible for developing cross-functional collaborations and facilitating workforce connections across City departments and external partners. 

In addition to program development and management and relationship management, a critical responsibility of this role will be to communicate and collaborate with partners to assess their needs and ensure alignment with City workforce programs. The Manager helps assess program quality, ensuring that the systems created by the connecting agencies, meet expected outcomes and quality standards.  

The Manager ensures that stakeholders are informed about available programs, incentives, and opportunities for engagement and participation. The Manager will support the priority of the Parker Administration to create a single hub through which residents can learn about the various programs that align with their career goals, including supporting various assessment tools, and also is responsible for accessing labor market data to help inform priority industry focus areas. 
 
A successful candidate will be capable of operating effectively in a dynamic, fast-paced government environment; demonstrates strong internal and cross-sector team-building skills; and is committed to advancing equitable employment opportunities for Philadelphia residents. 

Strong attention to data analysis, performance metrics and measurable outcomes is required. The Manager will oversee outreach efforts related to current workforce initiatives, promote available incentives, and support employer engagement to expand hiring of Philadelphia residents. 

 Business Development & Incentive Promotion  

Development of needs assessments that influence the creation of training systems that prepare individuals to meet the workforce needs of our employer partners.  This work will include 

• Identifying and analyzing employer training needs and matching with the current training programs available. 

• Leverage and coordinate resources from partners, like Philadelphia Works, and assisting employers in navigating those systems to meet their business needs. 

• Ensure ongoing programmatic excellence, including overseeing implementation and management of programs, managing timelines, resource allocation, and outcomes related to incentives, business services, and other resources provided. 

Relationship Management 

• Cultivate existing and prospective employer and partner relationships to support the delivery of high-quality programs that increase employment of Philadelphia residents.  

• Provide ongoing support to strengthen inter-team communication and cohesiveness, sustain a can-do culture, and work seamlessly with the key anchor partners. 

• Support may include facilitating meetings, disseminating information, and coordinating cross-departmental activities. 

Strategic Coordination and Outreach 

• Conduct basic research on local and regional labor market trends to inform employer engagement strategies, priority industry focus, and workforce training partnerships.  

• Support the development of the employer relationships, processes and tools to implement and expand incentive or other programs important to growing Philadelphia’s economy. 

• Work collaboratively with City departments, workforce intermediaries, and external partners to ensure understanding and support for ongoing initiatives.  

• Support the priority of the Parker Administration to create a single hub through which residents can learn about the various programs that align with their career goals, including supporting various assessment tools. 

• Liaise with community-based organizations and Philadelphia residents on promoting the available workforce training options supported by the City, including CCME and other city-funded and supported programs. 

Enterprise-wide 

• When needed, serve as an active member of city-wide workforce development committees and other advisory committees to ensure alignment of workforce development strategies and agendas as designated by leadership 

• Represent CCME & WP at events, conferences or meetings as needed 

• Other duties as assigned. 

• Minimal night and weekend work may be required.   

Essential Functions 

The Outreach and Engagement Manager will: 

1. Serve as the primary broker of the Fair Chance Hiring Initiative, providing support to employers, partners, and community stakeholders. 

1. Work with CCME &WP team, City departments, external stakeholders to ensure effective distribution of program information and engagement opportunities. 

1. Serve as liaison for community events with partners, employers and city departments. 

2. Establish and serve as the point of contact for internal colleagues in Office of Business Services to provide support and render similar incentive information and follow up with small and medium sized businesses and those on the commercial corridors. 

3. Establish and maintain communication channels with the Office of Business Services to provide consistent information regarding incentives for small- and medium-sized businesses, including those on commercial corridors. 

4. Support outreach and engagement for City College for Municipal Employment opportunities. 

5. Ongoing tracking of outreach, programs and analysis of data to improve outcomes and partnerships. 

Competencies, Knowledge, Skills and Abilities 

The City College for Municipal Development & Workforce Programming (CCME &WP) seeks an individual who demonstrates: 

• Strong analytical, business and communication skills 

• Ability to operate effectively in a diverse, fast paced work environment 

• Commitment to strengthening collaboration within non-profit and business partners 

• Strong work ethic and commitment to connecting Philadelphians to employment 

• Outstanding verbal, written and digital communication skills 

• Proficiency in Microsoft Office (Word, Excel, Teams and PowerPoint) 

• Demonstrated ability to manage time efficiently and meet deadlines 

• Integrity, positive attitude, and self-direction 

• Mission driven focus with a passion for workforce and economic development 

• Ability to build and maintain professional relationships with a wide range of stakeholders 

• Experience presenting information to employers, partners, and community groups 

Qualifications

Education: 

• A Bachelor’s degree is required, preferably in Human Resources, Talent Management, Training and Development, Organizational Development/Leadership, Public Administration, or a related field. Equivalent professional experience may be considered in place of a degree in accordance with City hiring policies. 

Experience: 

• 3-5 years of experience in private sector or non-profit business development or program development 

•  Experience with creating and running workforce development, human resources and/or training programs with a verifiable track record of excellence. 

• Experience in community outreach/engagement with non-profits or businesses 

• Familiarity with the private sector landscape of employers and business services that spur growth 

• Labor Market Research and Data Analysis preferred 

Additional Information

TO APPLY: Interested candidates must submit a cover letter and resume.

Salary Range: $70,000 - $80,000

Discover the Perks of Being a City of Philadelphia Employee:

• Transportation: City employees get unlimited FREE public transportation all year long through SEPTA’s Key Advantage program. Employees can ride on SEPTA buses, subways, trolleys, and regional rail for their daily commute and more.
• Parental Benefits: The City offers its employees 8 weeks of paid parental leave.
• We offer Comprehensive health coverage for employees and their eligible dependents.
• Our wellness program offers eligibility into the discounted medical plan
• Employees receive paid vacation, sick leave, and holidays
• Generous retirement savings options are available
• Pay off your student loans faster - As a qualifying employer, City of Philadelphia employees are eligible to participate in the Public Service Loan Forgiveness program. Join the ranks of hundreds of employees who have already benefited from this program and achieved student loan forgiveness.
• Unlock Tuition Discounts and Scholarships - The City of Philadelphia has forged partnerships with over a dozen esteemed colleges and universities in the area, ensuring that our employees have access to a wide range of tuition discounts and scholarships. Experience savings of 10% to 40% on your educational expenses, extending not only to City employees but in some cases, spouse and dependents too!

Join the City of Philadelphia team today and seize these incredible benefits designed to enhance your financial well-being and personal growth!

*The successful candidate must be a city of Philadelphia resident within six months of hire

Effective May 22, 2023, vaccinations are no longer required for new employees that work in non-medical, non-emergency or patient facing positions with the City of Philadelphia. As a result, only employees in positions providing services that are patient-facing medical care (ex: Nurses, doctors, emergency medical personnel), must be fully vaccinated.

The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at 215-686-4670 or send an email to faqpchr@phila.gov.

For more information, go to: Human Relations Website: http://www.phila.gov/humanrelations/Pages/default.aspx

Client-provided location(s): Philadelphia, PA

Job ID: 3435db58-f1ea-407e-9142-c78e7e076fe7

Employment Type: OTHER

Posted: 2026-03-06T22:37:47