Latinx/Latino Community Outreach & Engagement Liaison

Company Description

A best-in-class city that attracts best-in-class talent, Philadelphia is an incredible place to build a career. From our thriving arts scene and rich history to our culture of passion and grit, there are countless reasons to love living and working here. With a workforce of over 30,000 people, and more than 1,000 different job categories, the City of Philadelphia offers boundless opportunities to make an impact.

As an employer, the City of Philadelphia values inclusion, integrity, innovation, empowerment, and hard work above all else. We offer a vibrant work environment, comprehensive health care and benefits, and the experience you need to grow and excel. If you’re interested in working with a passionate team of people who care about the future of Philadelphia, start here.

What we offer

• Impact - The work you do here matters to millions. 
• Growth - Philadelphia is growing, why not grow with it? 
• Diversity & Inclusion - Find a career in a place where everyone belongs.
• Benefits - We care about your well-being.

Agency Description

The Citizens Police Oversight Commission (CPOC) is an independent agency composed of staff dedicated to professional, unbiased, and thoughtful oversight of the Philadelphia Police Department (PPD). CPOC works to:

• Increase the transparency and accountability of the PPD
• Improve police conduct
• Enhance the quality of internal investigations
• Improve the relationship between the community and the police department

Civilian oversight of police can take many forms. Review-focused models allow civilians outside of a police department to review police misconduct investigations once they are completed. Investigation-focused agencies employ professionally trained investigators to investigate police misconduct complaints. Auditor/monitor-focused agencies engage in policy and trend analysis and promote broad organizational change within the police departments they oversee. CPOC is uniquely envisioned to be a hybrid of these three models of oversight, with expansive authority and a broad mission. 

The authorizing legislation for CPOC comprehensively lists the oversight functions that CPOC is meant to fulfill. The legislation notes that CPOC may conduct investigations, data analysis, and audits related to any pattern, policy, or practice of the police department. These investigations shall include, but are not limited to, misconduct, policy, training, practice, and customs.

Additional functions mandated in the legislation include investigations of complaints made by residents or PPD personnel about any misconduct ranging from verbal abuse to sexual misconduct, critical incident reviews and investigations, large-scale data reviews, disciplinary recommendations, hosting public meetings and hearings to share information with the public, participation as adjudicators in PPD discipline hearings, administrative prosecution of discipline cases, reporting on data and statistics, and reviewing and investigating all police uses of force, among other functions. CPOC is a growing agency still in its infancy and is working to operationalize all of these important functions of civilian oversight of police.

CPOC approaches police accountability from many different angles, and as such, has a variety of divisions to focus on different aspects of police oversight. Each division is led by a division director who oversees the functions of their division.

Job Description

POSITION SUMMARY

The Latinx/Latino Community Outreach & Engagement Liaison for the Citizens Police Oversight Commission plays a key role in the Commission by performing regular outreach to communities to spread awareness of CPOC and increase engagement, among other objectives. This role is responsible for ensuring constituents are served in a coordinated, person-centered approach, particularly as their needs can involve various city departments. This role will be crucial to advancing the Outreach efforts of CPOC to the Latinx community as their interaction with the police has increased in the past few years. The Latinx community is one of the fastest growing communities in Philadelphia with a population of 238,777. In establishing the role, CPOC fulfills an important core function of our mission toward improving community-police relations.  

The Latinx/Latino Community Outreach & Engagement Liaison will report to the Director of Community Engagement to help fulfill the Commission’s mission of providing oversight of the Philadelphia Police Department. In this role, the Latinx/Latino Community Outreach & Engagement Liaison  will work with the Director of Community Outreach & Constituent Services and other CPOC Leadership staff to develop, implement and evaluate programs and initiatives to promote transparency and policing within the Hispanic and Latinx communities.

The successful candidate in this role, will use their subject matter expertise and cultural competency to advise CPOC leadership and work with community stakeholders, elected officials and the public to gather pertinent data, experiences and feedback on policing from members of the Hispanic and Latinx community across the City of Philadelphia.

ESSENTIAL FUNCTIONS

• Identify the unique needs, demographics, and cultural nuances of different segments of the Hispanic community to inform and refine engagement strategies.
• Coordinate closely with staff to plan strategic approaches for community outreach and engagement on behalf of the Commission.
• Under the direction of the Director, lead the creation and implementation of culturally specific programs, educational initiatives, and services that address the identified needs of the community.
• Assist with intake of Complaints Against Police, providing courteous, compassionate, and professional service to complainants, and when necessary, take complaints of Spanish -speaking residents either in person or over the phone.
• Ensure that constituents are served in a respectful and coordinated manner when their needs involve various city departments.
• Assist residents in communicating with Philadelphia Police Department personnel to problem-solve when their concerns do not rise to the level of a complaint.
• Establish and maintain effective working relationships with the Philadelphia Police Department’s community relations liaisons and other city departments.
• Maintain productive relationships with stakeholders and community leaders
• Develop recommendations for programmatic and operational modifications for the Commission and/or Philadelphia Police Department, as they arise.
• Assist with all community outreach initiatives and programing for the Commission.
• Assist with the coordination of the Commission’s monthly community meetings, establishing potential speakers and community partners.
• Engage the community through outreach to facilitate communication and understanding between the public and the police. 
• Help to maintain transparency between the Commission, the Police Department, elected officials, and the public.
• Work with Public Relations and Communications Manager on various community engagement initiatives, occasionally providing insight and direction on the translation of agency materials, brochures and literature in Spanish.
• Work with the Director of Outreach and Constituent Services to coordinate and schedule interpretation for community events and complaint intake to make CPOC’s services more accessible to the Hispanic and Latinx Community.
• Receive training on PPD procedures, policies, and discipline code; adjudicate discipline cases and make disciplinary recommendations as a rotating member of the PPD Police Board of Inquiry
• Other responsibilities as assigned by the Director of Community Engagement and the Executive Director. 

COMPETENCIES, KNOWLEDGE, SKILLS, AND ABILITIES. 

CPOC Core Competencies:

• Communicates with residents, vendors, and other departments with empathy and politeness.
• Independently manages workflows and tasks; proactively identifies potential issues and comes up with solutions.
• Always comports oneself in a professional manner, whether in the office or off-site.
• Effectively collaborates with colleagues within and across office divisions as well as external stakeholders.
• Consistently fosters CPOC's values and mission, displaying a strong commitment to advancing police oversight in Philadelphia.

Skills and Abilities:

• Demonstrated capacity to utilize subject matter expertise with the Hispanic and Latinx communities to help shape and guide outreach efforts.
• Ability to organize, galvanize and inspire members of the community to participate in CPOC Outreach efforts.
• The ability to speak and read the Spanish language with proficiency.
• Strong organization skills, including the ability to handle simultaneous priority projects and meet established deadlines.
• Experience working with the public, or other comparable experience.
• Good communication and listening skills, capable of influencing others and keeping others informed.
• Ability to creatively solve problems with creativity and persistence.
• Ability to perform regular street outreach and comfort in working within all neighborhoods of the City of Philadelphia.
• Values and encourage diversity of thought, background, and perspective.
• Experience and fluency in MS Office software programs, including Word, Excel, and PowerPoint. 
• Valid driver’s license required.
• Dependable, reliable, and punctual.
• Ability to be outside in various conditions for extended periods (i.e. summer heat, winter, snow emergencies).
• Helpful, respectful, approachable, and team-oriented; committed to building strong working relationships and a positive work environment.
• Comfort, patience, and ability to diffuse challenging situations.
• Receptive to feedback. 

Qualifications

• Minimum of 5 years of relevant combined education and/or experience.
• Minimum of 3 years of experience in community outreach, community engagement, constituent services, or a related field.
• Experience leading programs and project management is a plus.
• Bilingual required; Spanish speaking preferred.
• Knowledge of Philadelphia and communities of Philadelphia a plus.

Additional Information

TO APPLY: Interested candidates must submit a cover letter, resume, writing sample and references.

Salary Range: $65,000-$70,000

Discover the Perks of Being a City of Philadelphia Employee:

• Transportation: City employees get unlimited FREE public transportation all year long through SEPTA’s Key Advantage program. Employees can ride on SEPTA buses, subways, trolleys, and regional rail for their daily commute and more.
• Parental Benefits: The City offers its employees 8 weeks of paid parental leave.
• We offer Comprehensive health coverage for employees and their eligible dependents.
• Our wellness program offers eligibility into the discounted medical plan
• Employees receive paid vacation, sick leave, and holidays
• Generous retirement savings options are available
• Pay off your student loans faster - As a qualifying employer, City of Philadelphia employees are eligible to participate in the Public Service Loan Forgiveness program. Join the ranks of hundreds of employees who have already benefited from this program and achieved student loan forgiveness.
• Unlock Tuition Discounts and Scholarships - The City of Philadelphia has forged partnerships with over a dozen esteemed colleges and universities in the area, ensuring that our employees have access to a wide range of tuition discounts and scholarships. Experience savings of 10% to 40% on your educational expenses, extending not only to City employees but in some cases, spouse and dependents too!

Join the City of Philadelphia team today and seize these incredible benefits designed to enhance your financial well-being and personal growth!

*The successful candidate must be a city of Philadelphia resident within six months of hire

Effective May 22, 2023, vaccinations are no longer required for new employees that work in non-medical, non-emergency or patient facing positions with the City of Philadelphia. As a result, only employees in positions providing services that are patient-facing medical care (ex: Nurses, doctors, emergency medical personnel), must be fully vaccinated.

The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at 215-686-4670 or send an email to faqpchr@phila.gov.

For more information, go to: Human Relations Website: http://www.phila.gov/humanrelations/Pages/default.aspx

Client-provided location(s): Philadelphia, PA

Job ID: 18bd7616-13b3-4231-b107-5639c3d22e03

Employment Type: OTHER

Posted: 2025-11-24T19:01:11