Communications Manager

Company Description

A best-in-class city that attracts best-in-class talent, Philadelphia is an incredible place to build a career. From our thriving arts scene and rich history to our culture of passion and grit, there are countless reasons to love living and working here. With a workforce of over 30,000 people, and more than 1,000 different job categories, the City of Philadelphia offers boundless opportunities to make an impact.

As an employer, the City of Philadelphia values inclusion, integrity, innovation, empowerment, and hard work above all else. We offer a vibrant work environment, comprehensive health care and benefits, and the experience you need to grow and excel. If you’re interested in working with a passionate team of people who care about the future of Philadelphia, start here.

What we offer

• Impact - The work you do here matters to millions. 
• Growth - Philadelphia is growing, why not grow with it? 
• Diversity & Inclusion - Find a career in a place where everyone belongs.
• Benefits - We care about your well-being.

Agency Description

The Neighborhood Community Action Centers are the City of Philadelphia’s neighborhood hub for connecting residents with government services.  Neighborhood Community Action Centers (NCACs) are part of an initiative to create a government where people can see, touch, and feel.

At each Action Center, residents can bring any municipal issues—from abandoned cars, graffiti, illegal dumping, and potholes to sanitation, housing, and access to benefits. NCAC staff are committed to resolving these issues through a system of deadlines and follow-up, ensuring accountability and measurable action.

Beyond problem-solving, NCAC serves as a connector, linking communities to the full range of municipal resources, services, and opportunities. We collaborate across departments, agencies, and partner organizations to ensure residents receive timely and effective assistance.

To strengthen transparency and engagement, NCAC also hosts regular monthly public meetings in every council district. These gatherings bring the City government directly to the people, providing updates, listening to concerns, and building trust through open dialogue.

NCAC is redefining what local government looks like—visible, accountable, and rooted in the community it serves.

 

Job Description

Position Summary

The Communications Manager will be responsible for leading and executing a comprehensive communications strategy to ensure residents are aware of and engage with Philadelphia’s Neighborhood Community Action Centers. This role emphasizes storytelling, outreach, and message development to connect the City’s most vulnerable populations—prioritized using the Social Vulnerability Index (SVI)—with the services and resources available through the Action Centers.

 

Essential Functions

• Promote awareness of Neighborhood Community Action Centers, so residents know where they are located, what services are offered, and how they can access support.
• Develop and manage social media content across multiple platforms to increase visibility, build community trust, and highlight key initiatives.
• Tell the stories of Neighborhood Community Action Centers’ impact, including resident success stories and examples of problem resolution, to illustrate what residents can expect from engaging with Neighborhood City Halls.
• Drive resident engagement by creating communications campaigns designed to bring people into the Action Centers.
• Develop written materials and talking points for leadership, public meetings, canvassing operations, and outreach events.
• Write and design canvassing materials (flyers, scripts, door hangers) to support outreach campaigns in targeted neighborhoods.
• Create press releases, newsletters, reports, and website content that reflect the mission and values of Neighborhood Community Action Centers.
• Coordinate media relations, including responding to press inquiries, preparing spokespeople, and organizing media opportunities.
• Plan and execute communications strategies for monthly public meetings in each district to ensure high community awareness and attendance.
• Support internal communications to ensure Neighborhood Community Action Centers staff and partners have consistent, accurate messaging.
• Ensure accessibility and inclusivity in all communications materials, reflecting the diversity of Philadelphia’s communities and the City’s equity priorities.
• Measure communications impact, using analytics (social media reach, event attendance, canvassing engagement) to inform strategy and improve effectiveness.
• Other duties as assigned.

 

Required Competencies, Knowledge, Skills, and Abilities

 

• Previous experience in communications, public relations, or media relations roles, preferably in a government or public sector setting.
• Strong writing and editing skills, with the ability to craft clear and compelling messages for different audiences.
• Proficiency in digital communication tools and social media platforms.
• Ability to work collaboratively in a team environment and manage multiple projects with attention to detail.
• Attributes:
• Proactive and organized, with the ability to implement communication plans and adapt to changing priorities.
• Strong interpersonal skills and the ability to build relationships with internal and external stakeholders.
• Commitment to upholding organizational values of transparency, accountability, and public service.
• A passion for community engagement and the ability to convey the office's mission and initiatives effectively.

 

 

Qualifications

• Bachelor’s Degree in a relevant field, such as communication or public affairs, preferred
• Minimum three to five years of related professional experience required

Additional Information

TO APPLY: Interested candidates must submit a cover letter and resume.

Salary Range: $67,00- $83,000

Discover the Perks of Being a City of Philadelphia Employee:

• Transportation: City employees get unlimited FREE public transportation all year long through SEPTA’s Key Advantage program. Employees can ride on SEPTA buses, subways, trolleys, and regional rail for their daily commute and more.
• Parental Benefits: The City offers its employees 8 weeks of paid parental leave.
• We offer Comprehensive health coverage for employees and their eligible dependents.
• Our wellness program offers eligibility into the discounted medical plan
• Employees receive paid vacation, sick leave, and holidays
• Generous retirement savings options are available
• Pay off your student loans faster - As a qualifying employer, City of Philadelphia employees are eligible to participate in the Public Service Loan Forgiveness program. Join the ranks of hundreds of employees who have already benefited from this program and achieved student loan forgiveness.
• Unlock Tuition Discounts and Scholarships - The City of Philadelphia has forged partnerships with over a dozen esteemed colleges and universities in the area, ensuring that our employees have access to a wide range of tuition discounts and scholarships. Experience savings of 10% to 40% on your educational expenses, extending not only to City employees but in some cases, spouse and dependents too!

Join the City of Philadelphia team today and seize these incredible benefits designed to enhance your financial well-being and personal growth!

*The successful candidate must be a city of Philadelphia resident within six months of hire

Effective May 22, 2023, vaccinations are no longer required for new employees that work in non-medical, non-emergency or patient facing positions with the City of Philadelphia. As a result, only employees in positions providing services that are patient-facing medical care (ex: Nurses, doctors, emergency medical personnel), must be fully vaccinated.

The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at 215-686-4670 or send an email to faqpchr@phila.gov.

For more information, go to: Human Relations Website: http://www.phila.gov/humanrelations/Pages/default.aspx

Client-provided location(s): Philadelphia, PA

Job ID: 4bfd8fa8-6d34-4165-a03b-3da8c21c3fd6

Employment Type: OTHER

Posted: 2026-01-07T15:53:19