Head of Operations

Position: Head of Operations
Executive Level/Philadelphia, PA

At Circa Healthcare, “we do good for animals and the people who care about them.”

We’re able to accomplish this because we have some of the sharpest minds and deepest experience in the industry. We’re quick learners and continually deepen our knowledge by committing each year to entering into a sector that’s new to us. We select candidates and clients who are aligned with our core values and share our passion for animals and FUN! It’s an atmosphere where animal lovers, and even their dogs, cats, and chickens (yes, chickens!), will feel welcome!

Circa Healthcare is a full-service, strategic communications growth agency with a global reach. We’re headquartered in the western suburbs of Philadelphia, PA. Energize your career. Contact us, and start feeling fulfilled through doing great things for animals and the people who care about them!

We are seeking a Head of Operations

responsibilities - the stuff we trust you with

• Provide day-to-day leadership and management to a service organization that mirror the adopted mission and core values of the company. Bottom line: Build a beautiful company
• Drive the company to achieve and surpass sales, profitability, cash flow and business goals and objectives
• Responsible for the measurement and effectiveness of internal processes.
• Provide timely, accurate and complete reports on the operating condition of the company including project estimation and workflow efficiency
• Spearhead the development, communication and implementation of effective growth strategies and processes
• Lead integration of operational processes with our UK office and key partners
• Collaborate with the management team to develop and implement plans for the operational infrastructure of systems, processes, and personnel designed to accomplish organizational objectives
• Motivate, mentor and lead a high-performance team; attract, recruit and retain required members of the team not currently in place
• Foster a success-oriented, accountable environment within the company
• Represent the firm with clients and business partners
• Other duties as assigned

behaviors – the just as important stuff (our values)

• Be proud, excited and engaged
• Create fun and laugh together
• Be humble and set each other up for success
• Build on our strengths and respect individuality
• Be real and engage authentically
• Encourage bravery and nurture free exchange of ideas

key results – the outcomes we need

  1. Development, implementation, and continuous improvement of key management operations dashboard/reports
  2. Optimized project workflow process and systems resulting in >60% company labor utilization
  3. Team compliance with time entry > 90% weekly average
  4. In conjunction with the leadership team, achievement of annual revenue and gross margin goals

qualifications – what you bring to the table

required - the stuff we can’t do without

o Bachelor’s degree in business, advertising, or related field
o At least five years of operations management experience
o At least ten years of experience in advertising, agency preferred
o Demonstrated ability in financial planning and analysis
o Excellent people skills and the desire to partner with a dynamic leadership team
o Skilled in organizational development, people management, budget and resource development, and strategic planning
o Flexible and able to multi-task in a fast-paced environment
o Demonstrated resourcefulness in setting priorities and guiding investment in people and systems

desired - some more stuff we really like

o Master’s degree in business or related field
o At least five years in a senior management role
o Working knowledge of Workfront

If you have . . .

• A career in which you’re happy but with the right opportunity could be even happier
• Pharmaceutical or Animal Healthcare ad agency experience
(it’s not a deal-breaker if you don’t, but a huge advantage if you do)
• The expertise to understand the minimum requirements of this position and the experience to possess them, and more

Then your most fulfilling opportunity may be right here on our fun and fabulous team!


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