Client Engagment Manager

Philadelphia, PA

At Circa Healthcare, “we do good for animals and the people who care about them.”

We’re able to accomplish this because we have some of the sharpest minds and deepest experience in the industry. We’re quick learners and continually deepen our knowledge by committing each year to entering into a sector that’s new to us. We select candidates and clients who are aligned with our core values and share our passion for animals and FUN! It’s an atmosphere where animal lovers, and even their dogs, cats, and chickens (yes, chickens!), will feel welcome!

Circa Healthcare is a full-service, strategic communications growth agency with a global reach. We’re headquartered in the western suburbs of Philadelphia, PA. Energize your career. Contact us, and start feeling fulfilled through doing great things for animals and the people who care about them!

We are seeking a Client Engagement Manager

overview — what you do

The Client Engagement Manager (CEM) is responsible for the management of assigned client relationships. The CEM assists the internal client team, coordinating strategy, client engagement, project management, and creative resources to deliver optimum results for the agency and the client. This position may manage Client Engagement Coordinators (CECs).

responsibilities — the stuff we trust you with

• Manage client relationships and projects, delivering value to the client and benefit to the agency
• Anticipate client needs and proactively develop ideas or approaches to challenges
• Assist in the development of Client Engagement Plans and brand plans at clearly determined intervals
• Oversee the development of orders, creative briefs, status reports, and other written materials and ensure that they are prepared according to Circa processes
• Develop and implement marketing plans/programs aligned with client objectives and budgets
• Ensure that the client engagement team is clearly communicating client objectives to creative, project, and strategic staff so that they are clearly understood
• Ensure all work is completed on time, on budget, and in a manner consistent with the stated goals and strategies of the project
• Participate in client presentations and meetings
• Work with CED and finance department to ensure prompt and accurate billing of the agency’s charges

behaviors — the just as important stuff (our values)

• Be proud, excited, and engaged
• Create fun and laugh together
• Be humble and set each other up for success
• Build on our strengths and respect individuality
• Be real and engage authentically
• Encourage bravery and nurture free exchange of ideas

key results — the outcomes we need

1. Individual utilization rate (identified at year start)
2. Gross revenue goals met annually for all assigned clients

qualifications — what you bring to the table

required — the stuff we can’t do without

o BA/BS degree
o 4+ years of experience in a client management role at an advertising/digital agency; healthcare experience preferred
o Solid understanding of the marketing communications mix (ads, mail, collateral, interactive, etc.) and its’ uses
o Superior presentation, communication, and interpersonal skills
o Proactive, self-motivated, well organized, a team player
o Good judgment, and good decision-making and problem-solving skills
o Proficient in Word, PowerPoint, and Excel
o Ability to travel to client meetings and trade shows

desired — some more stuff we really like

o Master’s degree in business or related field

travel — where you might go

Some moderate travel up to 30%

physical requirements — how hard can it be?

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally.