Site Reliability Engineer
Join Our Team
As part of our Cinemark Universe, you'll discover fun opportunities with real growth potential and plenty of perks. With 500+ theatres and nearly 6,000 screens; we're truly a global presence of 20,000 movie lovers working together to make unforgettable experiences.
Role Summary:
This position contributes to the design, implementation, and continuous improvement of Cinemark's reliability engineering practices across cloud-native and distributed systems. The ideal candidate has a strong technical foundation in software engineering and infrastructure automation, with hands-on experience in building and maintaining scalable, fault-tolerant systems.
A deep understanding of cloud platforms (e.g., Azure, AWS), container orchestration (e.g., Kubernetes), and infrastructure-as-code tools (e.g., Terraform, Ansible) is essential. Familiarity with observability stacks, incident response workflows, and performance tuning is expected. This role will actively participate in Agile Scrum ceremonies and collaborate with development teams to embed reliability into the software delivery lifecycle.
The ideal candidate is comfortable working in a fast-paced environment, contributing to architectural decisions, and driving initiatives around service-level objectives (SLOs), error budgets, and operational excellence.
Responsibilities:
- Review system health dashboards and overnight alerts to identify anomalies or trends.
- Participate in daily stand-ups with development and infrastructure teams to align on priorities.
- Investigate and resolve production incidents, performing root cause analysis and documenting findings.
- Collaborate with developers to improve CI/CD pipelines and reduce deployment risks.
- Write automation scripts to eliminate manual operational tasks and improve system reliability.
- Define and refine service-level indicators (SLIs), objectives (SLOs), and error budgets.
- Conduct reliability reviews for upcoming releases or infrastructure changes.
- Lead or contribute to post-incident reviews and share learnings across teams.
- Update internal documentation and plan reliability-focused improvements for upcoming sprints
Requirements:
- Strong understanding of distributed systems and cloud-native architectures.
- Proficiency in one or more programming languages (e.g., Python, Go, Java, C#).
- Experience with CI/CD pipelines and infrastructure as code (e.g., Terraform, Ansible, Azure DevOps).
- Familiarity with observability tools (e.g., Prometheus, Grafana, ELK, Datadog).
- Ability to perform root cause analysis and drive incident resolution.
- Experience with container orchestration (e.g., Kubernetes).
- Knowledge of SLIs, SLOs, and error budgets.
- Background in performance tuning, capacity planning, and high-availability systems.
- Comfort working in cross-functional teams and communicating technical concepts clearly.
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Benefits Available:
At Cinemark, we believe every team member should feel like a hero. Each career comes with a variety of blockbuster benefits for both hourly and salaried team members.
- Employee Discount
- 401(k) Matching
- Growth Opportunities
- Education Assistance
- Health Benefits
- Parental Leave
- Paid Time Off
- Daily Pay
- Free Movies
Benefits may vary by career category, so be sure to check the specific details on our career site.
DISCLAIMER: This job description is intended only as a general guideline of your duties and responsibilities at Cinemark and is not a legally binding contract. Cinemark reserves the right to amend, change or terminate the job description, as it deems appropriate. Any change amendments, or modifications may be implemented even though they have not been communicated, reprinted or substituted in this job description.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Cinemark is an Equal Opportunity Employer
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short-Term Disability
- Long-Term Disability
- FSA
- HSA With Employer Contribution
- HSA
- Fitness Subsidies
- Mental Health Benefits
Parental Benefits
Work Flexibility
- Flexible Work Hours
- Remote Work Opportunities
- Hybrid Work Opportunities
Office Life and Perks
- Snacks
- Holiday Events
- Commuter Benefits Program
- Casual Dress
- Happy Hours
- Some Meals Provided
- Company Outings
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
Financial and Retirement
- 401(K) With Company Matching
- Company Equity
- Performance Bonus
- Financial Counseling
Professional Development
- Leadership Training Program
- Associate or Rotational Training Program
- Tuition Reimbursement
- Learning and Development Stipend
- Promote From Within
- Mentor Program
- Shadowing Opportunities
- Access to Online Courses
- Lunch and Learns
Diversity and Inclusion
- Employee Resource Groups (ERG)
- Diversity, Equity, and Inclusion Program
Company Videos
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