Lead Systems Analyst, Digital Transformation & Technology

Overview

As a Lead Systems Analyst, you will contribute your design, analytical, and problem-solving skills to help transform Chick-fil-A Inc's (CFA's) financial processes.

You will be the trusted partner between the Digital Transformation & Technology (DTT) department and the Financial Services (FS) department, learning about their business processes and requirements, achieving their goals, and making the dreams of FS, DTT, and CFA a reality.

In this role, your primary focus is on Corporate Financial Reporting (e.g., Financial Statements; General Ledger) and Corporate Customer Billing (e.g., Money owed to the Support Center). These two business capabilities impact 3 key audience groups: staff, operators, and customers - involving off-hours work and a comprehensive understanding of restaurant and corporate financials.

Your role is to provide solutions that increase efficiency and effectiveness, apply innovation and emerging technology, and give customers, staff, and operators more capacity and value.

Given that Corporate Financial Reporting is comprised of processes and systems that serve as the backbone of the Support Center's accounting systems and processes, you will work with experienced Financial Services and Technology professionals spanning across multiple teams and legal entities.

Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.

Responsibilities

• For a large system, responsible for defining requirements, identifying technical solutions, execution of technical tasks, creation of documentation (requirements, process maps, test plans, etc.), and communication with functional partners.
• May make decisions related to vendor management, budgeting, negotiate contracts, and planning.
• Support and troubleshoot high complexity and/or business impacting issues and assist other team members with lower complexity issues.
• May also support the work of more junior people on the broader team and communicate with functional partners or vendors related to assigned areas of work.
• Regularly assist with upgrades, perform backups, identify customizations, and speak into the lifecycle of the systems within area of responsibility.
• Considered a Subject Matter Expert (SME) and responsible for the definition and execution of an "operational excellence" strategy for one's scope of responsibility
• Understand all aspects of system including how they interact with and/or impact other systems or business processes.
• Define strategy, lifecycle, and design decisions for system.
• Lead project teams and use system and technical knowledge to implement functionality.
• Influence the direction of areas of responsibility and consistently make significant contributions and some decisions

• Bachelor's degree in Management Information Systems or equivalent experience
• 3+ years of relevant work experience
• Light coding experience (e.g: python)
• System implementation experience
• Self-starter who completes responsibilities with minimal supervision
• Excellent written and verbal communication skills
• Sharp analytical and problem-solving skills
• Excellent personal and relational intelligence
• Strong decision-making skills
• Strong team collaboration skills
• Pursues continuous improvement and exhibits personal drive for excellence
• Methodical, investigative and inquisitive mind and attention to detail
• Adaptable and flexible approach to work
• Ability to effectively manage vendors

• Bachelor's degree
• 5+ years of relevant work experience