Team Lead, Advisor Services Operations

Pay range: USD $75,800.00 - $139,500.00 / Year

Your opportunity

At Schwab, you're empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us challenge the status quo and transform the finance industry together.

We believe in the importance of in-office collaboration and fully intend for the selected candidate for this role to work on site in the specified location(s).

As a Workflow Solutions Team Lead, you will support the operational effectiveness of a centralized service team that delivers timely, accurate workflow support to client-facing teams and financial professionals. This role offers a unique opportunity to blend operational expertise with leadership development, serving as a trusted resource for team members while maintaining hands-on involvement in daily workflow execution. You will partner closely with leaders and business partners to ensure work is completed with a high degree of quality, accuracy, and efficiency while helping the team navigate changing priorities and service demands.

• FINRA Series 7 and 63 required
• 2+ years of experience supporting operational workflows, service operations, financial services, brokerage operations, or a related business environment
• Demonstrated ability to manage multiple priorities, navigate competing demands, and maintain a high level of accuracy in a high-volume environment
• Strong organizational, problem-solving, and decision-making skills with the ability to effectively communicate across various levels of an organization
• Experience providing coaching, feedback, training, or guidance to support individual and team performance
• Ability to analyze workflow trends, identify opportunities for improvement, and implement solutions that enhance quality and efficiency
• Strong technical aptitude with the ability to quickly learn systems, processes, and workflow tools while serving as a resource to others
• Proven ability to build partnerships and collaborate effectively with cross-functional stakeholders to achieve business objectives
• Interest in people leadership and a passion for developing and supporting others

• FINRA Series 9/10 preferred, or the ability to obtain as a condition of employment
• 3+ years of experience in financial services, wealth management, brokerage operations, advisor support, or a related industry
• Experience in a team lead, senior specialist, supervisory, quality assurance, or operational support capacity
• Knowledge of brokerage products, service operations, regulatory requirements, and operational risk considerations
• Experience leading process improvement initiatives that enhance client service, operational excellence, quality, or workforce effectiveness
• Demonstrated ability to manage escalated issues, influence outcomes, and drive resolution across multiple stakeholder groups
• Experience supporting change initiatives, workflow optimization efforts, or business transformation activities

• 401(k) with company match and Employee stock purchase plan
• Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
• Paid parental leave and family building benefits
• Tuition reimbursement
• Health, dental, and vision insurance