Sr Specialist, Software Development & Engineering
Your opportunity
Schwab Description
At Charles Schwab, our purpose is simple: we champion client's goals with passion and integrity. Guided by honesty, mutual respect and a commitment to doing what's right, we bring innovation, education, and service together to help shape financial futures. Our people are the foundation of our success - they approach their work with curiosity and collaboration, coming together to create solutions that make a meaningful impact for clients and communities. As we expand into India, we are bringing this same culture of inclusion, learning, and opportunity to new talent. Joining us means becoming part of a global team where your work matters and your future can take shape.
Schwab India Description
Our Hyderabad location is central to Schwab's growth, bringing together talented people and technology to drive innovation, scale and efficiency. Here, you will work alongside teams who create solutions that support millions of clients every day. The work you do is more than daily operations - it's a chance to experiment, learn, and build within a values-driven, supportive environment. This is a unique opportunity to be part of our early growth phase and shape something new, backed by the stability and strength of a Fortune 500 company. Your impact begins on day one, and your contributions will help define our future in the region.
Role Description
The Contact Center Technology (CCT) SAVE team supports the availability, stability, and reliability of systems that enable Contact Center Services. The team monitors and restores service for business-critical applications, partners with development and release teams, and drives rapid recovery during disruptions to minimize client and representative impact.
What you have
Key Responsibilities
- Troubleshoot issues impacting Contact Center representatives' ability to receive and make telephone calls.
- Assist with production application issue resolution by troubleshooting and collecting data for debugging and triage.
- Maintain working knowledge of Contact Center applications, including error handling, alarming, and monitoring.
- Maintain Schwab's current Contact Center platforms in IVR, Voice, Chat, and Email arenas.
Required Qualifications
- At least three years of production support experience with voice applications including IVR, Genesys Voice, CTI Softphone, VoIP, and Contact Center Cloud Technology.
- Good problem-solving, decision-making, communication, and interpersonal skills with poise under pressure.
- NICE inContact Cloud and Cresta Service AI knowledge.
- Ability to troubleshoot and resolve technical issues using practices that support live applications.
- Experience with Splunk queries for troubleshooting and collaboration with third-party solution providers.
Preferred Qualifications
- Conducts analysis, evaluates factors, and influences decisions with insights.
- Ensures stakeholders have the information needed for informed decisions.
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- Identifies process improvement opportunities and implements creative solutions.
- Builds credibility through expertise, transparency, confidentiality, and quality communication.
- Applies specialized expertise to support initiatives that optimize performance and produces concise documentation.
What's in it for you
At Schwab India, you're empowered to shape your future. We support your growth through meaningful work, continuous learning, and a culture rooted in trust and collaboration - so you can build the skills to make a lasting impact. Our benefits are designed to care for your wellbeing, your family, and your long-term financial security.
Our base benefits, wellbeing, and total rewards include:
- Competitive compensation and retirement programs including Employee Provident Fund (EPF), Gratuity, and optional National Pension System (NPS) contributions
- Robust Paid Time Off, including annual/privilege leave, sick and casual leave, public holidays, maternity/paternity leave, and more
- Education assistance for continued learning to help you grow
- Comprehensive medical insurance with Outpatient Department (OPD) services, including vaccination, pharmacy, dental, and vision coverage
- Annual reimbursement for health check-ups and mental health support through our Employee Assistance Program (EAP)
- Childcare (creche) reimbursement for eligible employees
- Transportation and meal benefits that support your day-to-day work
- Group life, personal accident, and critical illness insurance
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short-Term Disability
- Long-Term Disability
- FSA
- FSA With Employer Contribution
- HSA
- HSA With Employer Contribution
- Pet Insurance
- Mental Health Benefits
Parental Benefits
- Birth Parent or Maternity Leave
- Non-Birth Parent or Paternity Leave
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
- Adoption Leave
Work Flexibility
- Hybrid Work Opportunities
Office Life and Perks
- Commuter Benefits Program
- Snacks
- Company Outings
- On-Site Cafeteria
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Sabbatical
- Leave of Absence
- Volunteer Time Off
Financial and Retirement
- 401(K) With Company Matching
- Stock Purchase Program
- Performance Bonus
- Financial Counseling
Professional Development
- Tuition Reimbursement
- Promote From Within
- Shadowing Opportunities
- Access to Online Courses
- Internship Program
- Associate or Rotational Training Program
Diversity and Inclusion
- Employee Resource Groups (ERG)