Sr Specialist - Software Development & Engineering

Pay range: USD $43.99 - $55.72 / Hour

Your opportunity

At Schwab, you're empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us "challenge the status quo" and transform the finance industry together. Schwab Technology Services enables the future of how clients manage their money by providing innovative and reliable technology products and services as a part of our ongoing commitment to democratize access to investing and financial planning.

The Test Environment Management team is looking for a test environment management resource to support the lower environments used for testing and development. The role ensures that lower environments are available, stable and fit for purpose across the software delivery lifecycle. This role provides the opportunity to work with multiple teams across Schwab Technology Services and to support different infrastructure stacks ranging from mainframe to cloud.

What you'll do:

• Collaborate with application teams to deploy applications to lower environments, ensuring compliance with the fit-for-purpose lower environment model.
• Regularly monitor lower environments to ensure continuous uptime.
• Triage lower environment issues by:

• Prioritizing reported issues based on impact and urgency,
• Re-creating issues for validation,
• Gathering initial troubleshooting information by reviewing application logs (e.g., Splunk), checking service status via monitoring dashboards (e.g., Grafana), and verifying infrastructure health on platform tools (e.g., PCF),
• Engaging the corresponding application team to assist with issue resolution,
• Documenting root cause and preventative actions upon resolution, and closing out the issue.

• Monitoring applications and services to ensure they are operational,
• Engaging respective teams to resolve any detected downtime,
• Maintaining the dashboard by adding, removing, or updating monitored endpoints as necessary.

• BS/BA/MS in Computer Science or equivalent discipline
• Experience managing and monitoring lower environments - minimum 1-2 years experience
• Experience triaging and troubleshooting lower environment issues - minimum 1-2 years experience
• Schwab technology domain experience gained as a current or recent contractor - minimum 6 months
• Familiar with software development lifecycle, testing practices, and CI/CD pipelines - minimum 1-2 years experience
• Familiar with cloud-based platforms/container services, such as PCF and GCP - minimum 1-2 years experience
• Familiar with mainframe technologies (IBM z/OS, CICS, DB2, COBOL, MQs, Omegamon) - minimum 1-2 years experience
• Familiar with Logging Tools (Splunk), Enterprise Monitoring tools (ThousandEyes) and Synthetic Monitoring tools - minimum 1-2 years experience
• Excellent organizational, coordination, and communication skills
• Ability to manage multiple priorities

• Knowledge of Agile methodologies and tools (Jira, Rally, etc.)
• Knowledge of ITIL practices (incident, change and problem management)
• Knowledge of DevOps tools (GitHub, etc.)

• 401(k) with company match and Employee stock purchase plan
• Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
• Paid parental leave and family building benefits
• Tuition reimbursement
• Health, dental, and vision insurance