Sr Specialist - Security Analytics & Operations

Your opportunity

At Charles Schwab, our purpose is simple: we champion client's goals with passion and integrity. Guided by honesty, mutual respect and a commitment to doing what's right, we bring innovation, education, and service together to help shape financial futures. Our people are the foundation of our success - they approach their work with curiosity and collaboration, coming together to create solutions that make a meaningful impact for clients and communities. As we expand into India, we are bringing this same culture of inclusion, learning, and opportunity to new talent. Joining us means becoming part of a global team where your work matters and your future can take shape.

Our Hyderabad location is central to Schwab's growth, bringing together talented people and technology to drive innovation, scale and efficiency. Here, you will work alongside teams who create solutions that support millions of clients every day. The work you do is more than daily operations - it's a chance to experiment, learn, and build within a values-driven, supportive environment. This is a unique opportunity to be part of our early growth phase and shape something new, backed by the stability and strength of a Fortune 500 company. Your impact begins on day one, and your contributions will help define our future in the region

This position will be integral to ensuring firm resiliency while supporting the change management structure. The primary responsibilities of this role will be to support Non-Human Account Lifecycle Management. The successful candidate will learn several tools, all building stronger fundamentals in security, resiliency, workflows, and certifications

• 4+ years experience in a Security Support Role
• 4+ years experience with Windows and Powershell
• Working knowledge of Microsoft Active Directory (AD)
• Ability to use and write/modify powershell scripts
• Fundamental understanding of at least one cloud platform (Entra, AWS, GCP, etc)
• Hands-on experience with at least one IAM Automation Tool (Oracle OIM/OAM, Sailpoint, CA,BeyondTrust, OKTA)
• An ability to work initially closely supervised and developing into an independent member of a mature team and within workgroup teams to complete task
• Ability to effectively communicate with technical and non-technical audiences, both oral and written skills are required
• Strong interpersonal, analytical, problem-solving, influencing, prioritization decision making and conflict resolution skill
• Strong initiative; self-starter; self-directed; ability to multi-task
• Experience working with a ticketing system such as Remedy, CA, HPSM, or Service Desk
• Strong documentation skills

• Ownership and Completion of Remedy Work Order and Incident Management tickets / JIRA
• Stories
• IAM meta data management such as:
• Ownership Change Management
• Service Account Lifecycle Management i.e. account disablement
• Excellent Customer Service skills
• Excellent Oral and Written Communication Skills
• Experience with Active Directory and Account Management Lifecycle management
• Understanding of Active Directory technology
• Specifically for Administration functions such as User Accounts and Security Groups
• Be a tier 2 access Analyst to research and resolve tier 2 incidents for the service desk.
• Work from established Standard Operating Procedures and look for areas of clarity or improvement.
• Work closely with Cybersecurity Operations teams to deliver the proposed solutions and provide continuous improvement in both security and service.
• Work closely with peer groups to achieve Organizational objectives.
• Troubleshoot access issues specifically for distributed user accounts including windows privileged accounts and VAS enabled UNIX accounts.
• Work with SOX/PCI audit group, support audit activities.
• Mentor specialists and associates.
• Experience with XMatters or on-call support for Access Administration

• Experience with Chronicle and/or CrowdStrike
• Experience running PowerShell scripts
• May have experience with Entra ID, including similarities and differences of AD and Entra ID
• administrative functions
• Familiarity and desire to learn multiple cloud platforms (AWS, GCP, etc)
• An understanding of security role groups

• Competitive compensation and retirement programs including Employee Provident Fund (EPF), Gratuity, and optional National Pension System (NPS) contributions
• Robust Paid Time Off, including annual/privilege leave, sick and casual leave, public holidays, maternity/paternity leave, and more
• Education assistance for continued learning to help you grow
• Comprehensive medical insurance with Outpatient Department (OPD) services, including vaccination, pharmacy, dental, and vision coverage
• Annual reimbursement for health check-ups and mental health support through our Employee Assistance Program (EAP)
• Childcare (creche) reimbursement for eligible employees
• Transportation and meal benefits that support your day-to-day work
• Group life, personal accident, and critical illness insurance