Sr. Manager, Knowledge Management/Content Strategist

Pay range: USD $115,000.00 - $155,000.00 / Year

Your opportunity

We believe in the importance of in-office collaboration and fully intend for the selected candidate for this role to work on-site in the specified locations: Austin, Westlake, Orlando.

DAFgiving360™ is an independent nonprofit organization created to increase charitable giving in the U.S. We offer a donor-advised fund program and related philanthropic tools and guidance that empower donors to incorporate charitable planning into their everyday lives and make a bigger difference in the world. Since our founding in 1999 as an 501(c)(3) public charity, DAFgiving360 donors have recommended over $50 billion in grants to more than 295,000 charities.

DAFgiving360 has entered into a services agreement with Charles Schwab & Co., Inc. for administrative and other services, including human resources. This position will be an employee of Charles Schwab & Co., Inc. and will be subject to its policies and procedures but will report to and be accountable to DAFgiving360 for day-to-day activities.

Your opportunity:

The Senior Manager, Knowledge Management/Content Strategist on DAFgiving360's Knowledge Management team is responsible for creating and implementing a strategy to foster the flow of knowledge across the organization while supporting users of the knowledge center, our internal resource for business information including procedures, product information and organizational resources.

• Own the strategic theme "Focus on our People" by creating and maintaining a knowledge center experience that empowers and educates content owners/users.
• Create and maintain a training program and content contributor community.
• Own and refine the content/feedback submission process (FDR, briefs, etc.).
• Evolve the communication strategy for utilization of the knowledge center including newsletter articles, roadshows, and attending group meetings to discuss knowledge management best practices.
• Own the AI/technology experience and how we utilize technology to advance the knowledge center and knowledge
• Own knowledge management strategy/plan in partnership with second Sr. Knowledge Strategist.
• Supports BAU work as needed.

• Relationship Building & Influence - builds trust and influences outcomes across stakeholders.
• Consultative Problem Solving - identifies needs and delivers tailored solutions.
• Communication & Presentation - clearly explains complex concepts.
• Strategic Execution - drives plans that support growth.
• Collaboration & Partnership - works effectively across teams.
• Adaptability & Judgment - prioritizes and adjusts in dynamic environments.
• Technical aptitude - experience working SharePoint and A
• Knowledge Management Acumen - demonstrated understanding and experience applying knowledge management principles, strategies, and methodologies.

• Bachelor's degree
• Copywriting and editing (technical or creative) background
• Financial services industry experience
• Knowledge management experience

• Passion for philanthropy, community impact, and client service
• Ability to influence without direct authority
• Comfort operating in a dynamic, client-focused environment

• 401(k) with company match and Employee stock purchase plan
• Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
• Paid parental leave and family building benefits
• Tuition reimbursement
• Health, dental, and vision insurance