Production Support Engineer
Pay range: USD $135,000.00 - $147,035.00 / Year
Your opportunity
At Charles Schwab, you'll do meaningful work that creates a positive impact for clients and colleagues alike. As part of the Wealth and Asset Management (WAM) Technology organization within Schwab Technology Services, this role supports critical middle- and back-office applications that enable Schwab Asset Management, Wealth & Advice Solutions, the Schwab Center for Financial Research, and Third-Party Platform teams.
In this business-facing role, you'll partner closely with technology, business, and vendor teams to ensure stability, reliability, and continuous improvement of production applications. You'll bring a problem-solving mindset, take ownership of issues end to end, and contribute to operational excellence across production support and change management.
What You'll Do
- Proactively monitor, detect, troubleshoot, and resolve issues impacting production applications.
- Own and manage escalated incidents through resolution or workaround.
- Communicate clearly with stakeholders during incidents.
- Support production change and operational readiness standards.
- Partner with development teams to ensure production readiness.
- Maintain support documentation.
What you have
Required Qualifications
- Bachelor's degree in computer science or a related field, or equivalent experience
- 5-7 years of experience in application production support
- Experience supporting Windows and Linux environments
- Knowledge of the asset management industry
- Proficiency in SQL Server and Oracle
Preferred Qualifications
- Experience with Informatica ETL and Informatica Intelligent Cloud Services
- Familiarity with cloud platforms such as Azure, AWS, Google Cloud, and Snowflake
- Experience with job scheduling tools such as Control-M or AutoSys
- Experience with Snowflake and data virtualization platforms
- Experience with monitoring tools such as Splunk, AppDynamics, ThousandEyes, and Foglight
- Exposure to GitHub
What's in it for you
At Schwab, you're empowered to shape your future. We champion your growth through meaningful work, continuous learning, and a culture of trust and collaboration-so you can build the skills to make a lasting impact. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.
We offer a competitive benefits package that takes care of the whole you - both today and in the future:
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- 401(k) with company match and Employee stock purchase plan
- Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
- Paid parental leave and family building benefits
- Tuition reimbursement
- Health, dental, and vision insurance
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short-Term Disability
- Long-Term Disability
- FSA
- FSA With Employer Contribution
- HSA
- HSA With Employer Contribution
- Pet Insurance
- Mental Health Benefits
Parental Benefits
- Birth Parent or Maternity Leave
- Non-Birth Parent or Paternity Leave
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
- Adoption Leave
Work Flexibility
- Hybrid Work Opportunities
Office Life and Perks
- Commuter Benefits Program
- Snacks
- Company Outings
- On-Site Cafeteria
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Sabbatical
- Leave of Absence
- Volunteer Time Off
Financial and Retirement
- 401(K) With Company Matching
- Stock Purchase Program
- Performance Bonus
- Financial Counseling
Professional Development
- Tuition Reimbursement
- Promote From Within
- Shadowing Opportunities
- Access to Online Courses
- Internship Program
- Associate or Rotational Training Program
Diversity and Inclusion
- Employee Resource Groups (ERG)