Manager, IT Program Management - Instructional Designer

Your opportunity

At Charles Schwab, our purpose is simple: we champion client's goals with passion and integrity. Guided by honesty, mutual respect and a commitment to doing what's right, we bring innovation, education, and service together to help shape financial futures. Our people are the foundation of our success - they approach their work with curiosity and collaboration, coming together to create solutions that make a meaningful impact for clients and communities. As we expand into India, we are bringing this same culture of inclusion, learning, and opportunity to new talent. Joining us means becoming part of a global team where your work matters and your future can take shape.

Our Hyderabad location is central to Schwab's growth, bringing together talented people and technology to drive innovation, scale and efficiency. Here, you will work alongside teams who create solutions that support millions of clients every day. The work you do is more than daily operations - it's a chance to experiment, learn, and build within a values-driven, supportive environment. This is a unique opportunity to be part of our early growth phase and shape something new, backed by the stability and strength of a Fortune 500 company. Your impact begins on day one, and your contributions will help define our future in the region

At Schwab, we are committed to building a culture of continuous learning and innovation. As part of STS University in India, the Instructional Designer will play a pivotal role in designing and scaling learning experiences that enable technical talent, accelerate onboarding, and build future-ready capabilities across technology services.This role is embedded within a globally distributed learning model (U.S.-India) and requires the ability to design culturally relevant, scalable, and high-impact learning experiences that align to strategic priorities such as AI fluency, engineering excellence, and leadership development.

Key Responsibilities:

• Design and develop learning content using structured outlines, storyboards, and prototypes to create clear and engaging learning experiences.

• Develop end-to-end training modules and videos from storyboard through production, ensuring alignment to learning objectives and learner needs.

• Create multi-modal learning solutions (eLearning, instructor-led sessions, video, job aids, blended programs) to support STS University initiatives.

• Apply adult learning principles and instructional design methodologies to drive engagement, retention, and practical application.

• Ensure content meets accessibility and inclusive design standards.

• Tailor learning content for India-based talent while ensuring alignment to global STS standards and practices.

• Partner effectively across U.S. and India stakeholders, adapting communication styles and delivery approaches for diverse audiences.

• Design learning solutions that support high-growth talent pipelines in India, including onboarding, early career development, and technical upskilling.

• Incorporate cultural awareness and localization into learning design to maximize relevance and engagement.

• Facilitate content discovery sessions and convert complex technical topics into learner-friendly experiences.

• Define learning success metrics and evaluate program effectiveness through data, feedback, and performance outcomes.

• Leverage insights and analytics to continuously refine learning solutions.

• Experience in instructional design, curriculum development, or learning experience design.

• Demonstrated ability to create storyboard-based training modules and video content.

• Strong communication and stakeholder management skills across global teams.

• Strong organizational skills and attention to detail.

• Ability to manage multiple projects in a fast-paced environment.

• Experience with tools such as Articulate Storyline, Rise, Adobe Captivate, Camtasia, or similar video authoring tools.

• Familiarity with data tools (Power BI, Tableau) for learning insights.

• Experience working in India-based delivery centers or global capability centers (GCCs).

• Exposure to content strategy, learning marketing, or learner engagement and evaluation techniques.

• Competitive compensation and retirement programs including Employee Provident Fund (EPF), Gratuity, and optional National Pension System (NPS) contributions
• Robust Paid Time Off, including annual/privilege leave, sick and casual leave, public holidays, maternity/paternity leave, and more
• Education assistance for continued learning to help you grow
• Comprehensive medical insurance with Outpatient Department (OPD) services, including vaccination, pharmacy, dental, and vision coverage
• Annual reimbursement for health check-ups and mental health support through our Employee Assistance Program (EAP)
• Childcare (creche) reimbursement for eligible employees
• Transportation and meal benefits that support your day-to-day work
• Group life, personal accident, and critical illness insurance