Manager, IT Program Management

Your opportunity

At Charles Schwab, our purpose is simple: we champion client's goals with passion and integrity. Guided by honesty, mutual respect and a commitment to doing what's right, we bring innovation, education, and service together to help shape financial futures. Our people are the foundation of our success - they approach their work with curiosity and collaboration, coming together to create solutions that make a meaningful impact for clients and communities. As we expand into India, we are bringing this same culture of inclusion, learning, and opportunity to new talent. Joining us means becoming part of a global team where your work matters and your future can take shape.

Our Hyderabad location is central to Schwab's growth, bringing together talented people and technology to drive innovation, scale and efficiency. Here, you will work alongside teams who create solutions that support millions of clients every day. The work you do is more than daily operations - it's a chance to experiment, learn, and build within a values-driven, supportive environment. This is a unique opportunity to be part of our early growth phase and shape something new, backed by the stability and strength of a Fortune 500 company. Your impact begins on day one, and your contributions will help define our future in the region

The Instructional Designer & Facilitator for STS New Hire Onboarding for Schwab India is responsible for designing and delivering a seamless, high-impact onboarding experience that enables new employees to become productive, connected, and confident quickly. This role combines instructional design, onboarding experience design, and live facilitation to support the full new hire lifecycle-from pre-Day 1 through the first 90 days. The role partners closely with STS University, HR, business leaders, and SMEs to ensure onboarding is consistent, scalable, and aligned to Schwab culture and ways of working.

Key Responsibilities:

• Design and continuously improve end-to-end Schwab India onboarding journeys across the new hire lifecycle (pre-Day 1, Day 1, first week, first 30/60/90 days).

• Create structured onboarding pathways that are clear, simple, and role-aligned to improve new hire experience and retention.

• Integrate key onboarding elements including culture, tools, processes, and organizational navigation into a cohesive experience.

• Design onboarding content using storyboards, outlines, and learner flows to ensure clarity, engagement, and consistency.

• Develop training modules and videos from storyboard through production, maintaining alignment to learning objectives.

• Create materials across formats including eLearning, facilitator guides, job aids, onboarding toolkits, and knowledge transfer artifacts.

• Translate complex technical and organizational content into simple, actionable learning experiences tailored for new hires.

• Partner closely with Subject Matter Experts (SMEs) to identify critical skills, knowledge areas, and success criteria for new hires.

• Co-create structured learning pathways that guide new employees through onboarding and into role readiness (technical, functional, and cultural).

• Facilitate content discovery sessions to extract knowledge from SMEs and convert it into scalable, reusable learning assets.

• Ensure learning pathways align to job roles, competencies, and business priorities, including engineering practices and tools.

• Continuously refine pathways based on feedback, performance data, and evolving business needs.

• Develops risk solutions and coordinates with teams to refine risk management approaches

• Delivers solutions that enhance business impact through strategic program management

• Enhances resource allocation while refining project management strategies for improved outcomes

• Experience in instructional design, onboarding, or learning experience design

• Experience working with SMEs to design learning pathways or curriculum

• Demonstrated ability to facilitate engaging training sessions (virtual and in-person)

• Strong communication and stakeholder management skills

• Ability to manage multiple priorities in a fast-paced environment

• Strong attention to detail and organizational skills

• Experience supporting new hire onboarding

• Experience developing role-based or competency-based learning pathways

• Experience working across global teams (U.S.-India model)

• Familiarity with learning tools such as Articulate, Captivate, Camtasia, or similar

• Data analysis skills to evaluate learning effectiveness

• Competitive compensation and retirement programs including Employee Provident Fund (EPF), Gratuity, and optional National Pension System (NPS) contributions
• Robust Paid Time Off, including annual/privilege leave, sick and casual leave, public holidays, maternity/paternity leave, and more
• Education assistance for continued learning to help you grow
• Comprehensive medical insurance with Outpatient Department (OPD) services, including vaccination, pharmacy, dental, and vision coverage
• Annual reimbursement for health check-ups and mental health support through our Employee Assistance Program (EAP)
• Childcare (creche) reimbursement for eligible employees
• Transportation and meal benefits that support your day-to-day work
• Group life, personal accident, and critical illness insurance