Distribution Research Specialist

Pay range: USD $21.59 - $41.25 / Hour

Your opportunity

At Schwab, you're empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us "challenge the status quo" and transform the finance industry together.

We believe in the importance of in-office collaboration and fully intend for the selected candidate for this role to work on site in the specified location(s).

The Operations Transformation Office (OTO) is responsible for transforming Operational Services into a highly scalable organization, while creating a culture of excellence in how we create shared value for clients, manage risk, cultivate talent, and collaborate with partners across the firm. Within the OTO we are standing up a new Business Insights team and are seeking a strategic-minded manager to join the team.

The goal of Plan Administration & Implementation is to meet the needs of Retirement Plan Services by providing the best client service possible as it relates to the recordkeeping aspects of Defined Contribution Retirement Plans. Specifically, a Specialist within PAI is responsible for running daily system reporting to providing oversight over high volume processing queues, researching and answering inquiries from internal business partners, and ensuring absolute compliance with all regulatory requirements of ERISA Law.

What You'll Do:

The Specialist is expected to have a baseline understanding the many participant distribution processes within the department. Responsibilities include, but are not limited to, responding to internal partner inquiries, maintaining quality control and procedures, identifying process improvement opportunities, mitigating risk, performing peer reviews, and streamlining workflows to meet key deliverables while exceeding client expectations. They must also demonstrate flexibility and extreme attention to detail, have initiative in researching tasks, entrepreneurial spirit, and the ability to meet multiple competing deadlines is vital to success in this position. Distribution processing experience and knowledge of the SRI recordkeeping system is highly preferred, as well as the ability to work collaboratively and communicate effectively with various departments to ensure that daily client deliverables are met.

• Experience working within the SRI recordkeeping system and participant directed distributions at a depth that allows for creativity in facilitating customer requests, researching system and operational issues, and challenges the traditional workflows or capabilities
• Ability to multi-task in a fast-paced, daily-deadline-driven environment coordinating activities of team members and processing transactions to achieve success with minimal errors
• Experience processing participant directed distributions and providing system oversight of requests to ensure they meet their service level agreements
• In-depth knowledge of regulations and plan design which governs processes such as participant directed distributions
• Extreme attention to detail while demonstrating situational awareness and delivering effective solutions
• Communicates effectively and professionally with experience collaborating across various departments
• Creative thought process focusing on continuous process improvement
• Ability to interpret client and participant needs
• Exceptional organizational and analytical skills
• Knowledge of Microsoft Office

• 401(k) with company match and Employee stock purchase plan
• Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
• Paid parental leave and family building benefits
• Tuition reimbursement
• Health, dental, and vision insurance