Director, Software Development & Engineering Senior (PL) - Contact Center Technology

Pay range: USD $200,000.00 - $250,000.00 / Year

Your opportunity

Your Opportunity:

At Schwab, you're empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us "challenge the status quo" and transform the finance industry together.

The Director of Software Development & Engineering is a senior technology people leader in our Contact Center Technology team. This role will have enterprise-level accountability for our proprietary middleware platform and for building and scaling a centralized Quality Engineering (QE) organization with strong test automation capabilities.

This role sets engineering and quality strategy, leads multiple teams, and ensures delivery of reliable, secure, and compliant platforms in a complex enterprise environment.

Key Responsibilities:

• Own end-to-end engineering strategy, delivery, and operational health for the platform.

• Lead and develop multiple software engineering and quality engineering teams across locations.

• Establish and execute multi-year engineering and platform roadmaps aligned to enterprise architecture and modernization priorities.

• Build and mature a centralized Quality Engineering organization, including enterprise-scale test automation.

• Embed quality-by-design practices across the SDLC, CI/CD pipelines, and agile delivery.

• Ensure platforms meet enterprise standards for availability, performance, security, regulatory compliance, and resiliency.

• Actively manage technical debt to improve stability, scalability, and speed to market.

• Partner with senior technology and business leaders to communicate delivery health, quality risk, and tradeoffs.

• Provide strong people leadership through hiring, coaching, performance management, and succession planning.

• 12+ years of software engineering experience, including senior-level leadership roles.

• 10+ years of direct people leadership managing managers and senior engineers.

• Proven experience leading multiple engineering teams delivering complex, business-critical platforms.

• Demonstrated success establishing or transforming centralized Quality Engineering or QA organizations.

• Experience driving test automation strategies at scale (UI, API, integration, regression, performance).

• Strong knowledge of modern SDLC, agile methodologies, CI/CD, DevOps, and platform engineering practices.

• Experience operating in large, matrixed enterprise environments with senior stakeholder engagement.

• Strong executive communication skills with the ability to articulate risk, tradeoffs, and delivery outcomes.

• Experience supporting highly integrated, customer-facing or contact center platforms.

• Background in regulated, risk-sensitive, or high-availability environments.

• Experience leading large-scale platform modernization or technology transformation initiatives.

• 401(k) with company match and Employee stock purchase plan
• Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
• Paid parental leave and family building benefits
• Tuition reimbursement
• Health, dental, and vision insurance