Web Content Administrator

Compensation:
$59,500 - $75,900
Compensation Type:
Salary
Employment Type:
Regular
Grade:
E08
Position Summary
The Web Content Administrator supports the day-to-day operation, maintenance, and quality assurance of Central New Mexico Community College's public website and related digital properties. Reporting to the Art Director and under the guidance of the Senior Information Architect and UX/UI Development Manager, this position is responsible for implementing approved website updates, maintaining content accuracy, improving accessibility, resolving content-related issues, and ensuring adherence to established web, editorial, accessibility, and brand standards. The successful candidate will possess excellent customer service, communication, editing, and troubleshooting skills, along with strong attention to detail and a commitment to accessibility, quality, and continuous improvement.

• Create, edit, publish, and maintain content across CNM's public website using the Content Management System (CMS).
• Implement approved content updates, page modifications, file replacements, and website enhancements according to leadership guidance and established processes and institutional standards.
• Format, edit and optimize content and media using web writing best practices, plain language principles, and brand compliance, ensuring accurate, consistent, and readable content through established editorial and media guidelines.
• Maintain website content, templates, and components in accordance with established governance standards.
• Troubleshoot content-related CMS issues and resolve problems within the scope of the position.
• Perform routine quality assurance reviews to identify broken links, outdated information, formatting issues, missing assets, accessibility barriers, and other content-related problems.
• Conduct accessibility reviews using automated testing tools and manual review methods.
• Remediate accessibility issues on webpages, documents, images, forms, and other digital content.
• Ensure web content aligns with WCAG accessibility standards, institutional accessibility guidelines, and digital usability best practices.
• Document maintenance activity, track, prioritize, and resolve quality assurance and accessibility issues through established workflows.
• Provide responsive professional stakeholder support by clarifying requests, communicating expectations, and preparing complete, accurate content for publication.
• Escalate requests involving governance, information architecture, content strategy, or complex website decisions to leadership when appropriate.
• Performs other related duties as assigned.

• Associate degree in Communications, Marketing, English, Journalism, Information Systems, or a related field AND Two (2) years of experience maintaining or administering website content in a CMS.

• Experience maintaining content for a large, complex website in higher education, government, nonprofit, healthcare, or another large organization.
• Knowledge of web accessibility standards and best practices, including WCAG.
• Familiarity with UX/UI principles, HTML/CSS, workflow systems, and SEO tools