Student Services Technician Main Campus One Stop

Compensation:
$15.05 - $18.41
Compensation Type:
Hourly
Employment Type:
Regular
Grade:
NE02
Position Summary
The Student Success Technician is responsible for providing support and assistance to students in order to enhance their academic success and overall well-being. This position collaborates with teachers, counselors, and other school staff to identify and address individual student needs. The technician position includes monitoring student progress, organizing workshops or events, and promoting student engagement and involvement in school activities. The Student Success Technician plays a crucial role in fostering a positive and supportive learning environment for students.
Duties & Responsibilities

• Refer individuals to the appropriate CNM resources and provide explanations and interpretations of CNM policies, procedures, and programmes
• Deliver information through telephone, in person, and online.
• Perform general office responsibilities, including data entry and retrieval, manual and electronic processing, answering telephones, and other clerical tasks.
• Ensure compliance with safety regulations, procedures, protocols, and OSHA standards, and wear personal protective gear if required.
• Provide guidance to students by referring them to appropriate resources within CNM.
• Offer explanations and interpretations of CNM policies, procedures, and programmes through different communication channels, including telephone, in-person interactions, and online platforms.
• Perform a variety of general office responsibilities such as data entry, retrieval, manual and electronic processing, and answering telephones.
• Performs other related duties of a similar nature and level as assigned.

• High school diploma or equivalent
• AND
• Two (2) years of experience
• Experience as a student employee is considered
• A combination of education and experience may be substituted for requirements of the position

• Preference Bilingual in Spanish and English
• Schedule Monday-Thursday 9 am-6 pm, Friday 8 am-5 pm
• Best consideration date 1/2/2026
• Please be advised: Our offices will be closed for the winter break from December 20th through January 4th. During this time, this job requisition will not be actively monitored, and there will be significant delays in response. Our team will resume communications the week of January 5th. We appreciate your patience.