ServiceNow Senior Engineer
We're Celonis, the global leader in Process Mining technology and one of the world's fastest-growing SaaS firms. We believe there is a massive opportunity to unlock productivity by placing data and intelligence at the core of business processes - and for that, we need you to join us.
The Team:
At Celonis, our ServiceNow Engineering team has been a key driver of internal transformation for over two years. Focused on improving the employee experience and optimizing internal operations, we’ve implemented and actively manage core ServiceNow modules like ITSM, HRSD, HAM, and Procurement. Our mission is to enable smart, efficient, and scalable solutions through automation, self-service, and cross-functional collaboration. This role is based in our energetic Madrid office.
The Role:
We’re seeking a hands-on, strategic Senior ServiceNow Engineer who thrives on solving complex problems, understands the bigger picture, and knows how to turn business needs into scalable solutions. In this role, you’ll lead medium to high-complexity projects, influence platform direction, and act as a key technical partner to stakeholders across the company.
You will work independently, often owning entire initiatives or workstreams, while mentoring others and ensuring platform standards and processes are followed. This is an opportunity to shape how Celonis leverages ServiceNow as a foundational platform for internal excellence.
The work you’ll do:
- Lead the design, development, and delivery of scalable features across ITSM, HRSD, HAM, Procurement, and other modules.
- Act as a trusted partner to stakeholders—gathering requirements, proposing solutions, and integrating cross-functional needs.
- Plan and execute mid-to-high complexity projects, proactively managing dependencies and timelines.
- Evaluate and improve existing solutions, recommending technical enhancements to meet evolving business needs.
- Make architectural decisions that improve scalability, performance, and platform governance.
- Identify and resolve complex issues creatively and independently.
- Provide regular updates on project status, task priorities, and implementation complexity.
- Contribute to roadmap planning and integration with broader business initiatives.
- Mentor teammates and educate peers on best practices, functionality, and cross-platform dependencies.
- Recommend and drive new initiatives based on identified process gaps or inefficiencies.
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The qualifications you need:
- Bachelor’s degree in Computer Science, Engineering, or a related field.
- 5+ years of hands-on experience with ServiceNow as an Architect, Developer, or Technical Lead.
- Proven track record of delivering complex ServiceNow projects, including integrations with other systems.
- ServiceNow Certified System Administrator + at least one CIS certification (e.g., ITSM, HRSD, ITOM); CMA or CTA is a strong plus.
- Strong business acumen with a passion for engaging stakeholders and understanding their needs.
- Advanced scripting knowledge (JavaScript, Glide, etc.) and understanding of core CS concepts (data structures, algorithms, etc.).
- Experience leading multiple workstreams or cross-functional initiatives.
- Deep knowledge of integration methods (REST, SOAP, IntegrationHub, MID).
- Skilled in system performance troubleshooting, platform security, ACLs, and SSO.
- Experience with Make.com or other low-code/no-code integration platforms.
- Familiarity with AI/ML features like Virtual Agent, Predictive Intelligence, and Generative AI.
- Follows QA/release processes and contributes to ongoing process improvement.
- Consistently shares knowledge and mentors junior team members.
- Proactive, analytical, and solution-oriented, with excellent communication skills in English.
What Celonis Can Offer You:
- Pioneer Innovation: Work with the leading, award-winning process mining technology, shaping the future of business.
- Accelerate Your Growth: Benefit from clear career paths, internal mobility, a dedicated learning program, and mentorship opportunities.
- Receive Exceptional Benefits: Including generous PTO, hybrid working options, company equity (RSUs), comprehensive benefits, extensive parental leave, dedicated volunteer days, and much more. Interns and working students explore your benefits here.
- Prioritize Your Well-being: Access to resources such as gym subsidies, counseling, and well-being programs.
- Connect and Belong: Find community and support through dedicated inclusion and belonging programs.
- Make Meaningful Impact: Be part of a company driven by strong values that guide everything we do: Live for Customer Value, The Best Team Wins, We Own It, and Earth Is Our Future.
- Collaborate Globally: Join a dynamic, international team of talented individuals.
- Empowered Environment: Contribute your ideas in an open culture with autonomous teams.
About Us:
Celonis makes processes work for people, companies and the planet. The Celonis Process Intelligence Platform uses industry-leading process mining and AI technology and augments it with business context to give customers a living digital twin of their business operation. It’s system-agnostic and without bias, and provides everyone with a common language for understanding and improving businesses. Celonis enables its customers to continuously realize significant value across the top, bottom, and green line. Celonis is headquartered in Munich, Germany, and New York City, USA, with more than 20 offices worldwide.
Get familiar with the Celonis Process Intelligence Platform by watching this video.
Celonis Inclusion Statement:
At Celonis, we believe our people make us who we are and that “The Best Team Wins”. We know that the best teams are made up of people who bring different perspectives to the table. And when everyone feels included, able to speak up and knows their voice is heard - that's when creativity and innovation happen.
Your Privacy:
Any information you submit to Celonis as part of your application will be processed in accordance with Celonis’ Accessibility and Candidate Notices
By submitting this application, you confirm that you agree to the storing and processing of your personal data by Celonis as described in our Privacy Notice for the Application and Hiring Process.
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Perks and Benefits
Health and Wellness
Parental Benefits
Work Flexibility
Office Life and Perks
Vacation and Time Off
Financial and Retirement
Professional Development
Diversity and Inclusion