Client Engagement Manager

The Role

The Client Engagement Manager (CEM) serves as a trusted advisor and strategic partner to CCC's complex national and enterprise clients. This role owns the service strategy, execution, and long-term success of assigned accounts by driving customer retention, product adoption, and revenue growth.

The CEM works closely with National Account Managers (NAMs), Program Managers, and internal delivery teams to ensure clients realize maximum value from CCC solutions while maintaining strong executive relationships.

Key Responsibilities:
• Lead complex, multi-stakeholder client initiatives from planning through execution
• Develop and execute service strategies aligned to client goals and measurable outcomes
• Serve as the primary consultant and escalation point for assigned accounts
• Drive customer retention, satisfaction, and adoption of CCC products and services
• Partner with NAMs to identify and support expansion and upsell opportunities
• Collaborate with Program Managers to ensure proper resource allocation and workflow execution
• Proactively engage clients to understand business challenges and recommend solutions
• Develop and maintain executive-ready reporting that highlights progress, value realization, and ROI
• Partner with Product and Technology teams to advocate for client needs and provide input on enhancements, roadmap priorities, and workflow improvements
• Facilitate executive-level meetings, workflow reviews, and regular status updates
• Translate customer feedback into actionable insights for internal teams
• Support industry initiatives, rollouts, and strategic programs as needed

Requirements:
• Bachelor's degree preferred or equivalent relevant experience
• 3 + years of project management or related work experience
• 2 + years of client-facing consulting, advisory, or customer success role
• Large MSO or consulting firm experience is a plus
• Up to 75% travel

Key Competencies
• Knowledge of CCC's products and services
• Client relationship management and executive presence
• Consulting, advisory, and presentation skills
• Business process and workflow solutions
• Technical aptitude and product platform expertise
• Understanding the development of lifecycles
• Cross-functional collaboration and influence
• Conflict resolution and emotional intelligence
• Strategic thinking with a growth mindset

About CCC's Commitment to Employees:

CCC Intelligent Solutions understands that our employees play an integral role in our vision to shape a world where life just works. Our team is defined by our values of Integrity, Customer-Focus, Innovation, Inclusion & Diversity, Tenacity, and Connection. Through diverse perspectives, purposeful innovation, and the strength of connections, our technologies empower the people and industry relied upon to keep lives moving forward when it matters most.

At CCC, together everyone can thrive as we innovate and collaborate, creating employee experiences that just work. We are committed to providing opportunities for our people to make real-life impacts, advance in their careers, and contribute to CCC's success.

CCC offers competitive compensation and benefits to support you and your families, including:

• 401K Match
• Paid time off
• Annual Incentive Plan Performance Bonus
• Comprehensive health insurance
• Adoption Assistance
• Tuition Reimbursement
• Wellness Programs
• Stock Purchase Plan options
• Employee Resource Groups

For more information about our benefits, please check out our careers site.

Here, you belong. You are seen, valued, and respected. We celebrate you for who you are and all you bring. Every voice is heard and is important to our success. You can hear what employees have to say about our culture here

If you require reasonable accommodation to complete a job application, please contact (800) 621-8070.

Client-provided location(s): Flexible / Remote

Job ID: CCC-0014463

Employment Type: FULL_TIME

Posted: 2026-02-17T18:38:16