Associate Director of Strategy & Operations

Salary range is:
$142,866.00 - $205,000.00
This position is bonus and/or commission eligible.

CCC Intelligent Solutions Inc. (CCC) is a leading cloud platform for the multi-trillion-dollar insurance economy, creating intelligent experiences for insurers, repairers, automakers, part suppliers, and more. At CCC, we're making life just work by empowering more than 35,000 businesses with industry-leading technology to get drivers back on the road and to health quickly and seamlessly. We're pushing boundaries with innovative AI solutions that simplify and enhance the claims and repair journey. Through purposeful innovation and the strength of its connections, CCC technologies empower the people and industry relied upon to keep lives moving forward when it matters most. Learn more about CCC at www.cccis.com.

The Role

The Associate Director of Strategy & Operations will drive day-to-day activities across our set of strategic priorities. This role requires a diversity of talents, including engaging a variety of cross-functional stakeholders, providing communications to leadership and broader audiences, analyzing our results, and tracking progress on specific initiatives as part of the effort. Role will work with a cross-functional group responsible for operating model improvements, product development, people, and finance. This role reports to the VP of Strategy & Operations.

Key Responsibilities:

Set the pace for our corporate priorities

• Co-author Roadmaps, KPIs, and dashboards that we use to drive forward our strategic initiatives
• Monitor progress on the various Roadmaps to ensure progress/completion, escalate issues, and identify potential risks
• Engage in a weekly cadence with various leaders who own each Roadmap to ensure progress against the Roadmaps
• Work with a cross-functional group of individuals to ensure clarity and transparency on expectations and requirements of the program that we are building
• Directly drive critical enablers of the effort, such as hiring efforts, AI activities roll outs, and financial understanding
• Provide ad-hoc support for various initiatives as required

Determine and track impact for our strategic initiatives

• Establish a set of metrics and KPIs that will determine success for the overarching set of corporate priorities; measure these metrics over time
• Provide input into setting targets for the various KPIs we track across the program
• Develop a set of reports and dashboards (near-term XLS; longer-term PowerBI or similar) to determine if we are on/off-track for our initiatives
• Deep dive on select metrics to perform root cause analysis where struggling to make progress

Drive our communication plan

• Write a communication plan for keeping the broader organization informed of strategy and operations-related activities
• Plan for and support running of major events, including major announcements, offsites, and leadership meetings
• Develop and deliver communication materials in a variety of formats, including leadership updates and town halls

Requirements:

• 5 years in strategy consulting with exposure to a range of topics, especially strategy, operations, transformation, operating model, communications
• Bachelor's degree in Business, Finance, Mathematics, Economics, or a related field required; MBA or advanced degree preferred
• Proven track record of driving results in large scale change programs, including development of opportunities and measurable results
• Experience in working closely with a cross-functional team to achieve goals, including 1:1 working and presenting with large groups
• Experience with KPI tracking and monitoring; analysis in XLS required; PowerBI or more advanced reporting preferred

Leadership Attributes

• Ability to lead and work across a cross-functional team of senior leaders
• A go-getter with a growth mindset—intellectually curious, business-savvy, and continuously learning
• A problem-solver with strong analytical skills and a "get-it-done" mentality, comfortable operating from strategy to execution
• A collaborative team player who builds trust and drives shared success
• A clear and confident communicator with presence and influence

About CCC's Commitment to Employees:

CCC Intelligent Solutions understands that our employees play an integral role in our vision to shape a world where life just works. Our team is defined by our values of Integrity, Customer-Focus, Innovation, Inclusion & Diversity, Tenacity, and Connection. Through diverse perspectives, purposeful innovation, and the strength of connections, our technologies empower the people and industry relied upon to keep lives moving forward when it matters most.

At CCC, together everyone can thrive as we innovate and collaborate, creating employee experiences that just work. We are committed to providing opportunities for our people to make real-life impacts, advance in their careers, and contribute to CCC's success.

CCC offers competitive compensation and benefits to support you and your families, including:

• 401K Match
• Paid time off
• Annual Incentive Plan Performance Bonus
• Comprehensive health insurance
• Adoption Assistance
• Tuition Reimbursement
• Wellness Programs
• Stock Purchase Plan options
• Employee Resource Groups

For more information about our benefits, please check out our careers site.

Here, you belong. You are seen, valued, and respected. We celebrate you for who you are and all you bring. Every voice is heard and is important to our success. You can hear what employees have to say about our culture here

If you require reasonable accommodation to complete a job application, please contact (800) 621-8070.

Client-provided location(s): Chicago, IL

Job ID: CCC-0014188

Employment Type: FULL_TIME

Posted: 2025-09-30T18:35:31