Customer Value Specialist - FM&Others Japan

Job Purpose and Impact

The Customer Quality Assurance Engineer II establishes quality standards for products and processes and suggests modifications intended to prevent defects in components or final products. In this role, you will collaborate with internal and external multifunctional teams to address customer requirements and concerns and identify and mitigate quality risks.

Key Accountabilities

• Handle customer requirements, concerns and complaints ensuring proper prioritization and follow up.
• Conduct root cause analysis for defects, nonconformities or other quality failures, respond to customer complaints and provide guidance.
• Develop and lead the implementation of key food safety management system programs and critical food safety tasks.
• Provide continuous improvement support for operations and other functional areas as needed.
• Design and deliver food safety and quality related training internal and external stakeholders to improve awareness and quality capacity.
• Ensure compliance with quality standards.
• Independently solve moderately complex issues with minimal supervision, while escalating more complex issues to appropriate staff.
• Other duties as assigned

• Bachelor's degree in a related field or equivalent experience
• Excellent verbal and written English communication skills.
• Minimum requirement of 2 years of relevant work experience. Typically reflects 3 years or more of relevant experience.

• Five years experience in food industry.
• Good knowledge of Good Manufacturing Practice (GMP), Hazard Analysis Critical Control Point HACCP), International Organization for Standardization (ISO)9001: 2000, ISO14001 and Occupational Health and Safety Assessment Series 18001 and food safety.