Customer Service Representative

Cargill is a family company committed to providing food and agricultural solutions to nourish the world in a safe, responsible, and sustainable way. We sit at the heart of the supply chain, partnering with producers and customers to source, make and deliver products that are vital for living. By providing customers with life's essentials, we enable businesses to grow, communities to prosper, and consumers to live well.

This position is in our Ag & Trading enterprise, where we connect producers and users of grains and oilseeds around the globe through origination, trading, processing, and distribution. We also offer a range of farmer services and risk management solutions.

Job Purpose and Impact

The Customer Service Representative will support a moderate scale of customer service activities for a group of agricultural business locations. In this role, you will contribute to optimizing and monitoring shipping and returns, including processing complex orders from customers and resolving order or delivery issues.

• Processing and supporting the full cycle of grain and crop input transactions, ensuring accuracy and compliance.
• Coordinating logistics and delivery schedules for products.
• Managing contracts, invoicing, settlements, and payments.
• Responding promptly to customer inquiries, resolving issues, and providing proactive communication.
• Maintaining systems and databases related to shipments, inventory, and customer accounts.
• Executing customer service strategies and supporting improvement projects.
• Escalating complex issues to appropriate staff when necessary.
• Other administrative duties as assigned.

• Diploma/Certificate or Bachelor's degree in a related field (agriculture or business) or equivalent experience.
• Strong customer service skills with ability to build and maintain lasting relationships.
• Demonstrated proficiency in Microsoft Word, Excel, and Outlook.
• Ability to work extended or flexible hours as required.
• Ability to sit and work on a computer for long periods of time, including repetitive keyboard activity.
• Must be legally entitled to work for Cargill in Canada.

• Agricultural background and understanding of industry practices.
• Experience or knowledge in SAP, Salesforce, and Power BI.
• Two years of experience in a business setting (other combinations of education and experience considered).