Customer Service Representative - 2 year contract

Cargill is a family company committed to providing food and agricultural solutions to nourish the world in a safe, responsible, and sustainable way. We sit at the heart of the supply chain, partnering with producers and customers to source, make and deliver products that are vital for living. By providing customers with life's essentials, we enable businesses to grow, communities to prosper, and consumers to live well.

This position is in our specialized portfolio enterprise where we serve diverse businesses who support unique customers or markets, including animal nutrition and health, bioindustrial, road safety salt and Cargill joint ventures.

Job Purpose and Impact

The Customer Service Representative supports customer service operations for a single-site team of moderate scale. In this role, you will help optimize and monitor shipping and returns processes, process customer orders (including more complex requests), and resolve order- or delivery-related issues.

The role implies working in a hybrid model with mandatory 3 days in the office and 2 days work from home.

This position is offered as a fixed-term contract of 2 years.

Key Accountabilities

• Maintain accurate systems and working relationships to support customer demand forecasting and manage shipment- and inventory-related data
• Communicate with customers regarding order status, invoices, contract balances, and other information required to complete sales transactions
• Execute customer service processes and standards, including monitoring and maintaining order timelines
• Support continuous improvement initiatives and service commitments, applying a foundational understanding of customer service practices and procedures
• Resolve routine customer issues independently and escalate more complex matters to appropriate team members or stakeholders
• Perform other related duties as required

• Completed secondary education (high school diploma or equivalent)
• Proficiency in MS Office, particularly Excel at a basic level
• Strong written and verbal communication skills
• Experience interacting with customers and resolving service-related issues
• Strong attention to detail, adaptability, and a customer- and business-oriented mindset

• Good command of the English language
• Prior experience in a customer service or related role (e.g., sales support, order management, customer operations)