Customer Experience Specialist - ID

Cargill is a family company committed to providing food and agricultural solutions to nourish the world in a safe, responsible, and sustainable way. We sit at the heart of the supply chain, partnering with producers and customers to source, make and deliver products that are vital for living. By providing customers with life's essentials, we enable businesses to grow, communities to prosper, and consumers to live well.

This position is in our Food Enterprise where we are committed to serving food manufacturers, food service customers, and retailers with a complete range of innovative ingredients and branded products. Our portfolio includes poultry, beef, egg, alternative protein, salt, oils, starches, sweeteners, cocoa and chocolate.

Job Purpose and Impact

• Receive and process straightforward customer orders across multiple platforms following standard procedures.
• Receive and process low complexity change requests following defined policies and procedures.
• Explain basic information and inform customers about order status, invoices, contract balances and other information needed to complete an order.
• Ensure required standard document requests and some ad hoc requests of higher complexity from customers and confirm final shipping and quality documentation and specifications to customer.
• Escalate undocumented issues that are not commonly defined or known to higher level staff.
• Proactively identify risks and opportunities to improve the order management processes.
• Handle basic issues and problems under direct supervision, while escalating more complex issues to appropriate staff.
• Other duties as assigned

• Bachelor's degree in a related field or equivalent experience
• Good communication and able to cross-functional collaboration
• Professional working proficiency in English

• Have 2-3 years relevant experience
• Familiar in SAP and Service Cloud would be an advantage