Functional Business Analyst

Company Description

CapTech is an award-winning national management technology-consulting firm with an enterprising, entrepreneurial environment. We have achieved four straight years ranked in the Top 10 of Consulting Magazine’s Best Firms to Work For, including a #5 ranking overall in 2015. Additionally, we placed 28th within the Vault Consulting 50 for the second year in a row, including a #5 ranking in work/life balance.

At CapTech you’ll experience a flat organizational structure with access to constant learning -- where your career path isn’t set in stone, and you have unlimited potential for growth. CapTech is based upon a culture of mutual respect. We look for, and hire the best. The creatively innovative, the technically insightful, the driven, the self-managed, the value conscious, the caring, and the gracious person – these are all qualities that we look for along with a love and a passion for the work that we do. 

Job Description

A Business Analyst (BA) bridges the gap between business needs and technical solutions by gathering and analyzing requirements, facilitating communication between stakeholders and the development team, and designing practical solutions. They support project management by defining scope, timelines, and deliverables, and ensure quality through testing and validation. Their role enhances operational efficiency, reduces costs, improves decision-making, boosts customer satisfaction, and fosters innovation and growth, ultimately contributing to the organization’s success.

Key Responsibilities:

• Requirement Gathering: Collaborating with stakeholders to understand and document their needs and translating these into detailed technical requirements.
• Communication Facilitation: Acting as a bridge between the business side and the development team to ensure clear and effective communication.
• Solution Design: Assisting in designing solutions that meet business needs while considering technical feasibility and cost-effectiveness.
• Project Management Support: Helping to define project scope, timelines, and deliverables, and assisting in project planning and management.
• Quality Assurance: Participating in testing and validation processes to ensure the developed applications meet the specified requirements and are free of defects.
• Documentation: Creating and maintaining comprehensive documentation for all processes, requirements, and changes.
• Stakeholder Engagement: Regularly interacting with stakeholders to gather feedback and ensure their needs are being met throughout the project lifecycle.
• Training and Support: Providing training and support to end-users and other stakeholders to ensure they can effectively use the developed applications.

These responsibilities ensure that the developed applications align with business goals, are delivered on time, and meet quality standards.

Skills and Competencies:

• Good written and verbal communications
• Good research and analysis skills
• Good problem identification and problem-solving skills
• Ability to work independently as well as in teams
• Self-motivated
• Time management
• Customer relationship management
• Knowledge of Rollins applications desired but not required
• Experience in planning and applying information technology to one or more business functions.

Qualifications

Experience:

B.S. or B.A. degree or equivalent experience

Has a minimum of 5 years working as a business analyst or similar type position

Key Attributes:

• Analytical Thinking: The ability to analyze complex business problems and develop effective solutions.
• Communication Skills: Strong verbal and written communication skills to effectively convey requirements and solutions to stakeholders and technical teams.
• Technical Proficiency: A solid understanding of relevant technologies, software development processes, and tools.
• Problem-Solving: Resourcefulness and creativity in finding solutions to business challenges.
• Attention to Detail: Meticulous attention to detail to ensure accuracy in requirements and documentation.
• Project Management: Skills in managing projects, including defining scope, timelines, and deliverables.
• Stakeholder Management: Ability to engage and manage relationships with various stakeholders to gather requirements and provide updates.
• Adaptability: Flexibility to adapt to changing business needs and project requirements.

Additional Information

 

We want everyone at CapTech to be able to envision a lasting and rewarding career here, which is why we offer a variety of career paths based on your skills and passions.  You decide where and how you want to develop, and we help get you there with customizable career progression and a comprehensive benefits package to support you along the way.  Alongside our suite of traditional benefits encompassing generous PTO, health coverage, disability insurance, paid family leave and more, we’ve launched extended benefits to help meet our employees’ needs.

• CapTech is committed to providing a flexible work environment and helping our employees achieve a work-life balance that suits their individual needs. Employees must be available to work onsite in a client location or a CapTech office as requested. We allow CapTech employees to work remotely when compatible with CapTech and client needs.
• Learning & Development – Programs offering certification and tuition support, digital on-demand learning courses, mentorship, and skill development paths
• Modern Health –A mental health and well-being platform that provides 1:1 care, group support sessions, and self-serve resources to support employees and their families through life’s ups and downs
• Carrot Fertility –Inclusive fertility and family-forming coverage for all paths to parenthood – including adoption, surrogacy, fertility treatments, pregnancy, and more – and opportunities for employer-sponsored funds to help pay for care
• Fringe –A company paid stipend program for personalized lifestyle benefits, allowing employees to choose benefits that matter most to them – ranging from vendors like Netflix, Spotify, and GrubHub to services like student loan repayment, travel, fitness, and more
• Employee Resource Groups – Employee-led committees that embrace and incorporate diversity and inclusion into our day-to-day operations
• Philanthropic Partnerships – Opportunities to engage in partnerships and pro-bono projects that support our communities.
• 401(k) Matching – Generous matching and no vesting period to help you continue to build financial wellness

CapTech is an equal opportunity employer committed to fostering a culture of equality, inclusion and fairness — each foundational to our core values.  We strive to create a diverse environment where each employee is encouraged to bring their unique ideas, backgrounds and experiences to the workplace. For more information about our Diversity, Inclusion and Belonging efforts, click HERE.

CapTech supports Equal Pay for all. In addition, in the State of Virginia, we are committed to Equal Pay for ALL in accordance with the Virginia Transparency Law. Compensation for this role will be commensurate with the candidate’s skills, total relevant experience, job level, and geographic location. The base pay range for this role is: $90,000-$110,000

At this time, CapTech cannot transfer nor sponsor a work visa for this position. Applicants must be authorized to work directly for any employer in the United States without visa sponsorship. 

 

 

Client-provided location(s): Richmond, VA

Job ID: 91e9d872-787a-4f25-a747-254685e41744

Employment Type: OTHER

Posted: 2026-07-09T22:07:23