Process Coordinator - Subpoena Fulfillment

Process Coordinator - Subpoena Fulfillment

A great opportunity exists for a detail-oriented, confident and highly organized professional to join Capital One's Subpoena Fulfillment and Intake team. This team based in the Capital One Legal department is a dynamic group of legal professionals who receive, review, research, and fulfill on third-party subpoenas issued to Capital One. This role involves reviewing legal requests (e.g. subpoenas) received from external requestors including state agencies, private attorneys, and law enforcement.

Also part of the core job function is customer account research, document collection, and coordination with internal business groups. The Principal Coordinator must be able to manage multiple responsibilities, demonstrate strong judgment, and meet time-bound deadlines.

In order to achieve meaningful, collaborative time in the office, working onsite at the Riverwoods location in accordance with the Capital One hybrid policy is expected.

Primary Responsibilities

• Review and prepare responses to subpoenas and government agency requests for customer account information consistent with the best interests of customer / company
• Interact with business lines to research account systems of record to compile requested information.
• Evaluate account information received from all business lines to ensure completeness, quality, and accuracy consistent with subpoena requests.
• Communicate with requesting parties/agencies to resolve ambiguous requests.
• Notate relevant request and response information in system of record
• Manage workload in an efficient manner to insure requests are completed timely and within stated team benchmarks
• Identify and solve issues within scope and escalate to management in a timely manner
• Actively support and comply with team and department objectives
• Ability to prioritize tasks and manage deadlines
• Assist with team administrative functions, reporting, and special projects (as needed)

Basic Qualifications

• High School Diploma, GED or equivalent certification, or military experience
• At least 1 year of experience in Google Workspace and Excel

Preferred Qualifications

• Bachelor's degree
• Strong written and verbal communication skills
• Excellent organizational skills and time management
• 1+ years of experience in a law firm OR legal department
• 1+ years of experience in financial services industry

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

This role is hybrid, meaning associates spend 3 days per week in-person at one of our offices listed on this job posting. Fridays are enterprise- wide virtual work days. Monday, Tuesday, Wednesday and Thursday are options for in-person days for associates to spend time together working in our beautifully-designed team areas.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Riverwoods, IL: $56,800 - $64,800 for Process Coordinator II

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Client-provided location(s): Riverwoods, IL

Job ID: capital-R224596

Employment Type: FULL_TIME

Posted: 2025-08-30T19:17:23