Principal Associate, Workforce Planning & Ops.

WeWork Reforma Latino (97001), Mexico, Ciudad de Mexico, Ciudad de Mexico

Principal Associate, Workforce Planning & Ops.

As a Principal Associate of Workforce Planning, you will support implementation of Capital One Mexico workforce strategies by analyzing trends and forecasting talent needs, to ensure the right talent is in the right place at the right time to support our goals and strategic objectives

You will work with smart and passionate people to deliver results that have a direct impact on the business. You will demonstrate organizational agility to adapt to changing demands. You get technology, analytics, and use data to help illuminate the truth, prioritize teamwork, seek opinions of others and create a collaborative and fun environment.

Responsibilities include:

• Consolidating data from disparate sources to create a "single source of truth."
• Work independently to interpret and develop solutions to complex business challenges that have a significant impact on the function or branch
• Identify areas for improvement in operational processes and implement solutions to enhance efficiency and productivity.
• Address operational issues and challenges, finding solutions and implementing changes to prevent future problems.
• Work with other teams to achieve organizational goals, ensuring alignment and effective communication.

The person will:

• Clearly explain complex data findings to stakeholders.
• Develop and implement analytical frameworks to monitor and optimize the concrete impact our initiatives are having on our objectives.
• Analyze data to identify patterns and draw meaningful conclusions.
• Embrace a culture of continuous improvement, seeking out opportunities to optimize processes and enhance performance.

Basic Qualifications:

• Intermediate-Advanced English fluency.
• Bachelor's Degree.
• At least 1 year of process management experience.
• At least 1 year of experience communicating and collaborating with multiple partner groups
• At least 2 years leading strategic projects
• At least 1 year of experience working with Google Sheets (part of G Suite) using advanced lookup & reference, conditional logic, calculated fields, array formulas and Apps Script.

Preferred Qualifications:

• 1+ years of experience involving organizational design, staffing and/or budgets.
• 1+ years of experience in Looker Studio

At Capital One, we respect individual differences in culture, religion, and ethnicity. Likewise, we promote equal opportunities and development for all personnel. In the hiring process, we seek to provide equal employment opportunities to candidates, regardless of race, color, religion, gender, sexual orientation, marital or civil status, national origin, disability, or any other situation protected by federal, state, or local laws.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe, any position posted in the Philippines is for Capital One Service Corp (COPSSC), and any position posted in Mexico is for Capital One Technology Labs Mexico.

Client-provided location(s): Mexico City, Mexico

Job ID: capital-R238680

Employment Type: FULL_TIME

Posted: 2026-03-25T20:01:29