Manager, Support Operations

WeWork Reforma Latino (97001), Mexico, Ciudad de Mexico, Ciudad de Mexico

Manager, Support Operations

An IT leader, with a detailed understanding of IT Service management principles. Manages teams providing technology support operations in the areas of end user support, IT incident Management, change management, problem management, knowledge management, endpoint management, and business controls. Lead and develop teams to support business growth, service goals, and compliance with corporate policies, standards and security regulations. This role requires a deep focus on execution, accountability, and results to improve the end user experience while driving operational efficiencies.

Basic Qualifications:

• Bachelor's degree or equivalent
• Intermediate-Advanced English fluency
• At least 2 years of experience in managing IT projects or operations teams
• At least 3 years of Technical Operations experience
• At least 3 years of experience in People Management
• At least 3 years of experience in IT systems and infrastructure
• At least 3 years of experience with desktop platforms and operating systems
• At least 3 years in technical operations or end user technical support

• At least 5 years of experience in People Management
• At least 5 years of experience in Project Management (planning, executing, tracking)
• At least 5 years of experience in IT systems and infrastructure
• ITIL Certification
• At least 4 years of experience with defining, implementing, and leveraging process (change, incident, problem) management functions.