HR Help Center Coordinator

Alabang (96050), Philippines, Muntinlupa City, National Capital Region (Manila)

HR Help Center Coordinator

Summary:

• To assist the Principal HR Specialist/Sr. Specialist/Principal Recruiter in an assigned Human Resource sub-function such as HR Help Center.

• Provides functional support in the assigned sub-function, including but not limited to:
  
  
  • HR Help Center:
    
    
    • Process associate's concerns and inquiries via HRIS Tool, HR Case Ticketing Tool and Telephone Platform
    • Handles and resolves Tier 1 cases within agreed timeline for HRHC core tasks (Following the approved Local Work Instructions and Process Standards)
    • Coordinate and assigns Tier 2 cases to appropriate HR functions and ensures resolution within the agreed timeline of the inquiry
    • May be assigned / rotated across related sub-functions in Help Center

• Special Projects: Provide logistics/administrative assistance in department or organization wide programs/events
• People development: Discusses personal development plan with line manager and provides progress updates periodically for each performance review cycle.
• May be assigned / rotated across related sub-functions, including but not limited to subfunctions within HR
• Other job-related duties that may be assigned from time to time.

• Educational Background: At least college graduate preferably in Psychology, Business Administration, or related course
• Fresh grad or preferably with relevant work experience.
• Has a knowledge and experience in HR Contact Center using
• Amazon Connect or any cloud contact system
• Has a knowledge and experience in HRIS tool i.e Workday, SAP, PeopleSoft
• Has a knowledge and experience in Case Ticketing Tools i.e Salesforce, Service Now, Siebel
• Has a knowledge and experience in Gsuites
• Must possess analytical skills and customer focus.
• Good oral and written communication skills for business correspondences
• Must be flexible with working schedules, depending on business needs.
• Must be willing to work in Alabang, Muntinlupa City.