Enterprise Payments Sr. Associate, Process Management, Change Management - Hybrid

Enterprise Payments Sr. Associate, Process Management, Change Management - Hybrid

Retail Banks Enterprise Payments organization is at the core of how we move money at Capital One. We are a dynamic organization that manages our critical money movement rails (ACH, Check, Debit, RTP, and Wires), drives end-to-end payments strategy, operations and risk management and leads initiatives to build a strong, sustainable program for all payment types across Capital One.

You will play a critical role in the strategic oversight, planning, and implementation of the change management process within Enterprise Payments. You will work cross functionally with Senior Leaders and enterprise-wide stakeholders by serving as a centralized control point for documenting, scoping, assessing and gathering approvals and ensuring delivery support teams achieve operational readiness for critical payment intent and initiatives before any changes go live.

We are seeking a proactive and detail-oriented Associate to join our team. The ideal candidate thrives in a fast-paced, dynamic environment and possesses a strong process-oriented mindset.

This role requires

• Exceptional communication skills, both verbal and written, with the ability to deliver strong presentations and facilitate large meetings
• Integrative thinking to effectively connect intent, people, and projects.
• Analyzing and understanding the upstream and downstream impacts of changes.
• Identifying key risks and proactively connecting projects with appropriate resources.
• Building and nurturing strong relationships to effectively influence cross-functional stakeholders.
• Driving and championing continuous process improvements
• Demonstrating high organization and autonomy to proactively identify and propose effective solutions to challenges.

• Lead and manage the change management process, including conducting info sessions and readiness activities to ensure leadership and stakeholder awareness and buy-in across different governance paths
• Promote the value of change management and influence participation and accountability
• Develop and implement metrics and reports to track change management progress, performance, and value
• Define and enforce clear change governance standards, ensuring consistent adherence to established protocols and providing guidance on the appropriate path for each change
• Identify opportunities for streamlining and standardizing the change management process, incorporating best practices to enhance transparency, accountability, and efficiency
• Lead change management communications, creating clear, engaging, and impactful messaging to inform stakeholders of process changes, project milestones, and system improvements.
• Create supporting resources, such as training materials and guidance documents, to boost user understanding and adoption of the change management application and its processes.
• Execute on additional projects or tasks, and special assignments as needed, supporting overall business objectives and departmental goals
• Serve as a Subject Matter Expert (SME) for the change management case management system, identifying opportunities for systematic improvements and collaborate with a third-party vendor to update and execute

• High school diploma, GED or equivalent certification
• At least 2 years of experience in process management, project management, risk management or change management
• At least 2 years managing stakeholders across business functions
• At least 2 years of experience of using Microsoft Office or Google Suite

• Bachelor's Degree or Military experience
• At least 4 years of experience in process management, project management, risk management or change management
• At least 2 years of banking payments experience
• At least 2 years of experience delivering large scale transformational initiatives while supporting enterprise changes
• At least 3 years of experience supporting, partnering or interacting with senior leaders, company-wide stakeholders and third party vendors
• BPM, PMP, Lean, Agile, Six Sigma or PROSCI certification