IT - Sr Systems Engineer (SFDC Business Systems Analyst)

At Cadence, we hire and develop leaders and innovators who want to make an impact on the world of technology.

IT -Business Systems Analyst

Location: Noida, India
Job Type: Full Time

About the Role

Cadence IT is seeking a Business Systems Analyst with strong experience supporting sales and customer support workflows across Salesforce-based ecosystems, along with hands-on experience using AI-assisted delivery techniques (e.g., vibe coding, agentic AI). Success in this role requires the ability to operate across business, data, and automation layers-bringing clarity, speed, and measurable outcomes to complex customer support workflows.

What You'll Do

• Partner with business stakeholders to optimize sales, support and customer community workflows, enabling self-service, streamlining handoffs, and reducing manual effort across support channels.
• Leverage AI-assisted delivery techniques (including 'vibe coding'/rapid prototyping) to validate concepts quickly with users and accelerate iteration.
• Design and leverage AI agents and workflow orchestration capabilities to automate complex end-to-end business processes with built-in governance, exception handling, security/access controls, and operational oversight.
• Establish success metrics to measure cycle time reduction, elimination of handoffs, user adoption, and process compliance.
• Assess upstream/downstream impacts across integrated systems, document system interactions, data dependencies, and exception paths.
• Translate business needs into clear functional specifications, process flows, user stories, and acceptance criteria-including agent-ready rules and guardrails.
• Drive UAT readiness, including test planning, end-to-end validation, and stakeholder coordination to ensure solutions meet business expectations.
• Collaborate with Development, QA, InfoSec, and Enterprise Architecture to ensure solutions are secure, scalable, and aligned to enterprise standards.

• 5+ years of Business Systems Analyst experience supporting large-scale enterprise applications in a global environment.
• 3+ years deep experience with Salesforce application ecosystems, with a strong focus on Sales, Service Cloud & Experience Cloud (Community Cloud).
• Demonstrated expertise in Salesforce Sales Cloud, including opportunity and pipeline management, lead-to-cash processes, forecasting and CPQ integration, and data governance-enabling accurate revenue visibility, scalable sales operations, and AI-driven insights across the end-to-end customer lifecycle.
• Hands-on experience with Service Cloud and Experience Cloud, including case management, knowledge base, omni-channel routing, self-service, and customer data quality-enabling end-to-end service automation and AI-driven workflows.

• Proven ability to use rapid prototyping or AI-assisted development techniques (e.g., Vibe Coding, low code/no code, or similar approaches) to accelerate solution validation and delivery.
• Experience working in Agile and iterative delivery environments, including backlog refinement, sprint planning, incremental releases, and rapid feedback loops.
• Experience designing and leveraging AI agents and workflow orchestration to automate end-to-end business processes.
• Strong communication skills with the ability to present complex technical concepts clearly and concisely to a variety of audiences.
• Comfortable collaborating with business stakeholders to navigate ambiguity, align priorities, and drive outcomes in fast-moving environments.
• Bachelor's or Master's degree in Systems Engineering, Computer Science, Management Information Systems (MIS), Software Engineering or a related field.
• Salesforce certifications (Salesforce Certified Application Architect, Salesforce Administrator, Sales Cloud, Service Cloud, Community Cloud), demonstrating strong platform and data model fluency.

• Experience working in complex, global, and highly integrated enterprise environments.
• Experience in the high-tech or semiconductor industry, supporting complex, global and highly integrated business processes.