Customer Service Engineer

At Cadence, we hire and develop leaders and innovators who want to make an impact on the world of technology.

Cadence is a pivotal leader in electronic design, building upon more than 30 years of computational software expertise. The company applies its underlying Intelligent System Design strategy to deliver software, hardware and IP that turn design concepts into reality.

Cadence customers are the world's most innovative companies, delivering extraordinary electronic products from chips to boards to systems for the most dynamic market applications including consumer, hyperscale computing, 5G communications, automotive, aerospace industrial and health.

At Cadence, we hire and develop leaders and innovators who want to make an impact on the world of technology.

Job Title: Customer Service Engineer II

Location: Mont-Saint-Guibert, Belgium

Reports to: Customer Service Engineering Director

Job Overview:

We are seeking a Customer Service Engineer to join our Cadence System Design & Analysis team, based in Mont-Saint-Guibert, Belgium. This is a hybrid role, combining in-office collaboration with remote work to support a healthy work-life balance.

The role is split evenly between customer support and software validation activities.

Customer Support (50%)
You will work closely with customers to ensure effective use of our Odyssee solutions, providing technical guidance, troubleshooting support, and contributing to projects that demonstrate the value of our technology. You will be supported by the Product Development team and senior engineers.

Software Validation (50%)
You will contribute to the validation and verification of Odyssee by developing and maintaining test examples, supporting test automation, and helping ensure product quality prior to release.

Responsibilities

Customer Experience & Support

• Ensure an excellent experience for current and prospective customers using our software solutions.
• Provide technical support, remotely or on-site, to assist with implementation and day-to-day usage.
• Deliver training sessions (remote or on-site) to help customers use our solutions effectively.
• Capture and communicate customer feedback and enhancement requests to the Product Management team.
• Write technical articles to expand our online knowledge base and enable self-service learning.
• Actively contribute to discussions and problem-solving on the user forum.

• Collaborate with the Sales team to introduce our solutions to prospective customers and understand their technical needs.
• Demonstrate how our technologies address customer challenges through tailored presentations and use cases.
• Solve, document, and present customer benchmark problems to highlight the value of our solutions.

• Write and maintain test cases for new features and bug fixes.
• Validate software functionality to ensure product quality and stability prior to release.
• Contribute to the design of automated test scenarios and development of test scripts.
• Operate and maintain test environments on Windows and Linux platforms.
• Work closely with development teams, Product Owners, and project managers to support quality throughout the software development lifecycle.

• Master's degree in Engineering or equivalent practical experience, with an emphasis on artificial intelligence and numerical simulation.
• Strong written and spoken English communication skills.

• Solid understanding of machine learning concepts (e.g. neural networks).
• Understanding of finite element analysis (FEA) technologies. Experience with tools such as Marc, Nastran, Abaqus, or LS-Dyna is an advantage.
• Comfort working in an IT environment, including Windows and Linux systems, and tools such as JIRA, Azure DevOps, PowerShell, and Python.

• Effective time and project management, with the ability to prioritise across multiple initiatives.
• Strong problem-solving skills.
• Clear, professional communication skills and a collaborative working style.

• Experience providing technical support for engineering software.
• Experience working as a presales engineer for engineering software.

• Competitive salary
• 25 days holiday per year
• Private Medical and Dental plans, Income Protection and Life Insurance
• Group Personal Pension Plan
• Cycle to work scheme and gym subsidy
• 5 days paid time to volunteer to give back to our communities
• Employee Stock Purchase Plan
• The opportunity to work for a Great Place to Work© & Fortune 100 organization