Systems Assurance Analyst-Mainframe (Hybrid)

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come join the Broadridge team.

Broadridge is seeking an Associate Systems Assurance Analyst to join our team in an entry-level role supporting the IBM Workload Scheduler for z/OS (IWSz) environment. This is a great opportunity for a recent graduate or early-career professional interested in developing experience in mainframe operations, batch scheduling, and production support. In this role, you will work with experienced team members to help support daily scheduling activities across QA, UAT, and Production environments. You will gain hands-on experience monitoring batch activity, updating schedules, resolving routine issues, and supporting key operational processes.

Responsibilities

• Assist with daily batch scheduling and production support activities
• Help create, update, and maintain scheduling applications in the IBM Workload Scheduler database
• Monitor job activity and identify delays, failures, or scheduling issues
• Escalate issues to senior team members as needed
• Support the review and maintenance of job flows and scheduling requests
• Create, update, and close service and change tickets in BMC Helix (ITSM) or similar systems
• Assist with code promotion and installation activities following established procedures
• Participate in team meetings and provide updates on assigned work
• Support testing efforts for system upgrades and disaster recovery exercises
• Learn and follow established operational and support procedures
• Participate in after-hours on-call rotation after training is completed

• Bachelor's degree in Information Technology, Computer Science, or a related field preferred, or equivalent education/experience
• 1+ years of experience in IT, operations, production support, or a related area
• Strong interest in technology operations, batch scheduling, or mainframe systems
• Basic understanding of IT systems, applications, or infrastructure concepts
• Eagerness to learn new tools and processes in a structured environment
• Strong attention to detail and organizational skills
• Good written and verbal communication skills
• Ability to work independently and collaboratively as part of a team
• Basic problem-solving and troubleshooting ability
• Familiarity with Microsoft Office and general business applications
• Exposure to mainframe, Linux, UNIX, Windows, or ticketing systems is a plus
• Exposure to JCL, batch processing, or enterprise scheduling tools is helpful but not required