Sr. Client Relationship Manager (Hybrid)

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come join the Broadridge team.

The Senior Client Relationship Manager serves as a key liaison between Broadridge and our clients, ensuring exceptional service delivery and maintaining strong, strategic relationships. This role is responsible for managing daily operational activities, overseeing production schedules, and addressing client inquiries and escalations with efficiency and care. Acting as a trusted advocate for both the client and Broadridge, the Senior Client Relationship Manager drives client satisfaction, identifies opportunities for process and service enhancements, and supports strategic business initiatives. The ideal candidate has strong project management experience, contract and financial acumen, and the ability to influence and collaborate across departments in a fast-paced and dynamic environment.

• Maintain exceptional client relationships; leads investigation and successfully resolves any service/delivery and/or billing issues.
• Responsible for all planning surrounding daily, month-end and annual production runs. This includes ensuring material is available, providing production with volumes and instructions, attending production planning meetings, communicating progress to the client and providing any reporting back to client
• Handle higher level client issues, conversation and escalations.
• Plan and execute strategic business reviews with strategic conversations with an emphasis on contract acumen
• Work with client and internal resources to implement client changes
• Ability to have client discussions at peer level and senior level
• Ability to assemble and present client savings, improvements and solution opportunities
• The ability to engage and manage an expanded client workload
• Identifies and participates in meetings to implement process improvements. Participates in cross functional groups that are implementing business initiatives
• Display a positive attitude and inspires others for greater performance
• Decline any decision which could breach BR best practice, cause harm/risk to a client or harm/overwhelm an associate.
• May perform other duties/responsibilities as needed or assigned.

• 4+ years' experience in a Client Services role

• Knowledge of Project Management and Contract Process Management
• Proven proficiency in maintaining high client satisfaction results and overall client advocacy
• Proficient written and verbal skills

• Proficient Microsoft Office Suite
• Proficient Time Management and Analytical skills
• Proven strong collaborative and influence skills
• Strong Financial Acumen knowledge
• Ability to work in a fast paced, time sensitive and high-pressure environment
• Ability to work under tight deadlines
• Bachelor's degree or equivalent experience preferred

• Travel may be required
• Off hour engagement when required