Senior Business Analyst (Contract) (Hybrid)

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come join the Broadridge team.

The Senior Business Analyst will work directly with internal and external clients to gather and document business and functional requirements. They will implement Broadridge products/services and provide functional leadership in the design and development of software applications.

Key Job Functions/Responsibilities

• Demonstrate your curiosity to quickly immerse yourself in our impressive product offerings to understand how Broadridge's solutions can increase your clients' operational efficiency and effectiveness and increase their end customers' satisfaction
• Drive analytical problem-solving and deep dives to solve non-routine problems that will drive client-centric solutions
• Be responsible for the successful implementation of the projects and supporting business applications with complex integration
• Work closely with clients to ensure their requirements are captured and communicated to internal and partner technical staff accurately as they relate to overall product and service offerings
• Be proficient in requirement elicitation and able to propose and facilitate the selection of viable functional solutions
• Be proficient in defining business objectives, scope statements and identifying the business analysis deliverables and work effort
• Work closely with the Product team, internal and external Development teams to ensure requirements are appropriately documented for either Waterfall or Agile methodologies
• Participate in all phases of the System Development Lifecycle (SDLC) and provide timely project status update to Project Managers and identify project risk as early as possible
• Organize and facilitate meetings with Product, Development, QA, partners, and other stakeholders to review client requirements as they relate to solution functionality
• Perform gap analysis between requirements and product features - identify custom requirements and define solutions
• Review system enhancement requests, work requests, and problem reports for feasibility and completeness for all Broadridge Products
• Document business requirements and functional/non-functional requirements documents including data mapping documents and processing flow diagrams
• Be proficient in applying business analysis techniques and tools to define data mapping, file transformations, and both operational and business process flows
• Be proficient in defining user cases and user stories
• Review test plans and support QA to verify test output meets with client requirements and expectations
• Investigate data and system issues and work with the stakeholders to understand the root cause and propose solutions and/or design improvements
• Provide coaching and support to junior Business Analysts and promote a culture of continuous improvement and collaboration
• Other duties as assigned.

• Education and/or experience equivalent to bachelor's degree in Computer Science, Computer Engineering, Finance, or Business
• Certification in the field of Business Analysis (an asset)
• Certified Business Analysis Professional (CBAP) is an asset

• Minimum of 5-7 years' business analysis experience in a technical environment following Agile or Waterfall methodologies
• Experience with tax reporting or tax-related service solutions
• Experience in leading client onboarding or client implementation projects
• Experience in working with external clients to gather and document business requirements
• Experience in working as SME, consultant or lead BA on large and complex project considered as an asset
• Experience with writing complex SQL queries against relational databases or database warehouses
• Solid understanding of fix-length, XML, CSV file layout and JSON scripting
• Proactive and highly motivated individual with good work ethics and time management skills.
• Previous experience in Financial and/or Print industry

• Excellent verbal and written communication skills and able to speak with clients (internal and external), partners (internal and external), and present technical information in a clear and concise manner
• Outstanding teamwork, project management skills, and client centric mindset
• Great attention to details and excellent analytical and problem-solving skill
• Excellent research and documentations skills, as well as top-notch problem-solving skills
• Proven ability to perform high-quality work within tight timelines across multiple projects simultaneously

• Data modeling, data mapping, process modeling
• JIRA, Confluence, SharePoint
• Proficiency with Microsoft Office required (Word, Excel, Visio, etc.)
• Wireframe and mock-up tools
• Oracle SQL Developer, PL/SQL, Oracle, MS Access Database

• Employment verification
• Education verification
• Credit inquiry
• Canadian criminal record check