Salesforce Administrator (Hybrid - NY)

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come join the Broadridge team.

Broadridge is growing! We are seeking an enthusiastic Salesforce Administrator to join our team. This role's primary responsibility is to support delivery and adoption of key features for Salesforce.com at Broadridge. This role will work with the Platform Owner, Lead Solutions Architect, and Support Lead to document, test, and roll-out new features. Responsibilities include engagement with business users, troubleshooting issues, platform improvements, training, and driving adoption.

We are seeking candidates who are looking to join a fast-growing CRM program and are seeking to take ownership of various aspects of the Salesforce platform. Our team's goal is to create scalable and innovative solutions, deliver best-in-class technology, and enable intuitive apps for business users. Success in this role will be based on your ability to channel your observations from working sessions or self-driven analysis into actionable tasks.

• Support training and onboarding of business users to the system, drive adoption on existing apps and features
• Manage case queue and daily support of users, troubleshoot errors, login access & support.
• Develop a deep understanding of the value proposition of Salesforce.com in context of business needs and relay consistent messaging to business audiences to encourage and reinforce best practices
• Configure Salesforce according to approved solutions including but not limited to, Page Layouts, Lightning Pages, Profiles, Permission Sets, Roles, Quick Actions, Fields, Feature Settings, Lightning Apps, Reports, Dashboards, Custom Permissions, Custom Metadata Tables, Custom Objects, Groups, Queues, Record Types
• Conduct analysis and evaluation of materials and artifacts provided by the business
• Capture comprehensive meeting notes; author requirements based on workshops and conversations with stakeholders, business users; author and track user stories
• Author and maintain clear, complete, and well versioned documentation under guidance from senior architect and project leads
• Groom and prioritize backlog based on business requests and/or recurring observed issues
• Research Salesforce features, manage platform readiness for new SFDC releases
• Maintain Project Tracking tools to ensure real-time visibility into progress of project tasks and overall workstreams
• Maintain Configuration Workbooks and execute system audits and spot-checks
• Create and maintain user-facing documentation for training admins and business user

• Tracking user issues to inform new features and business user engagement opportunities
• Research and document current state functionality
• Host live new feature demos and Q&As
• Author and distribute release notes and feature announcements
• Maintain training-resources for business users
• Maintain training-resources for admins, including but not limited to administrative policies and frameworks, internal training documentation
• Execute QA testing for new features and platform changes
• Support Bulk Data Updates, recurring and one-off

• Salesforce.com Certification, preferably Platform App Builder and Salesforce Administrator, required
• Ability to contribute and support projects through the full lifecycle from inception through delivery and post-launch adoption
• Delivery of Salesforce.com automation and custom features that directly served a business need, experience leading 3+ transformative initiatives preferred
• Experience in Salesforce.com Sales Cloud core configuration, Flow Configuration, Data Loader, Excel required
• Experience in Platform Events, Sandbox Management, DevOps, Snapshots, SFDC Analytics, Marketing Cloud, JIRA, Project Management, Mobile, Eloqua, OwnBackup, Outlook Integration, Service Cloud, preferred
• SOQL, Talend, HTML, Apex, JavaScript, LX web components and exposure or experience with the latest tooling for Salesforce.com optimization all a plus
• Experience with implementations supporting a SaaS/subscription-based business preferred