Relationship Manager; Market Research Analyst, Client Services - Hybrid

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come join the Broadridge team.

Broadridge is hiring! We're seeking a Relationship Manager to join our team. You will work closely with Sales, Account Management, Operations, and Research to ensure exceptional client experience. This role will serve as the primary point of contact for assigned clients and accounts, managing all aspects of the client relationship from onboarding and reporting to payment coordination and ongoing support.

In addition, as part of the Research Department within the Global Securities Class Action team, this position will support research initiatives designed to deepen our understanding of the market, clients, and competitive landscape. This role will also contribute to thought leadership, sales enablement, and strategic research that helps guide business decisions.

• Serve as the main point of contact for assigned clients and accounts
• Manage client onboarding, reporting, communications, and ongoing support
• Monitor key deadlines, filings, deficiency responses, and data-related requests to ensure timely action
• Advocate for clients and help maximize claims outcomes
• Coordinate with internal teams to ensure efficient service and client satisfaction
• Provide regular updates and reporting to clients
• Help ensure timely payments and communicate distributions clearly
• Support contract renewals and recurring client meetings, including business reviews
• Identify opportunities to improve client experience and internal processes
• Contribute to department initiatives, best practices, and team collaboration

• Conduct market and competitor research to support business strategy
• Identify target markets, client segments, and industry trends
• Support research projects related to the global securities class action landscape
• Assist with thought leadership, written content, and research-based insights
• Provide market intelligence to support sales enablement and business development
• Build knowledge of client needs, market issues, and company solutions
• Support the Research and Client Services teams with ongoing projects and day-to-day needs

• 5+ years of class action experience
• Significant experience in project management, client management, and/or account management
• Comprehensive understanding of securities class action plan allocations, as well as deficiency and audit processes and requirements
• Experience with securities trading, including equity, debt, and derivative securities
• Strong research, analytical, and writing skills
• Excellent verbal and written communication skills
• Strong presentation skills, including the ability to present to senior stakeholders and, ideally, at conferences
• Ability to synthesize information and communicate findings clearly and effectively
• Strong attention to detail, organizational skills, and follow-through
• Ability to manage multiple assignments and priorities in a fast-paced environment
• Proficiency in Word, Excel, and PowerPoint
• Interest in financial services, market intelligence, and the global securities class action space
• Bachelor's degree in business, finance, economics, legal studies, communications, or equivalent relevant experience

• Prior experience in research, strategy, sales support, financial services, or a related area
• Familiarity with preparing presentations, summaries, and research-driven business materials
• Curiosity about clients, markets, competitors, and industry trends
• Collaborative mindset and strong interpersonal skills