Manager / Senior Manager - Sanctions Operations (CONTRACT)

• Oversee investigation queues, work allocation, prioritization, and progress against applicable service levels.

• Review available customer, counterparty, payment, and other relevant information to assess potential matches and document the rationale for decisions.

• Apply a risk-based approach to distinguish false positives from alerts requiring further investigation or escalation.

• Escalate potential true matches, higher-risk cases, and control or process concerns through the appropriate channels.

• Support consistent application of screening procedures, decision standards, and documentation requirements.

• Monitor operational performance, alert volumes, quality, and backlogs; identify issues and recommend practical improvements.

• Provide coaching and guidance to team members and support quality review of alert decisions.

• Partner with Compliance, Legal, Operations, and other relevant stakeholders to resolve complex cases and operational dependencies.

• Prepare or contribute to reporting on queue health, productivity, quality, escalations, and outstanding issues.

Required qualifications and experience:

• Strong technical experience in sanctions alert clearing and name and transaction-screening operations.

• Experience conducting risk-based investigations of potential sanctions matches and documenting clear, supportable decisions.

• Familiarity with relevant sanctions laws, programs, and regulatory expectations, including those associated with OFAC, the United Nations, the European Union, and Canadian requirements and OSFI guidance.

• Ability to identify cases that require further investigation or escalation and to act in accordance with internal procedures.

• Experience managing operational workflows and investigation queues, including prioritization and service-level monitoring.

• Strong attention to detail, sound judgment, and effective written communication skills.

• Ability to work collaboratively with Compliance and business stakeholders while managing competing priorities.
Preferred qualifications

• Prior experience leading or supervising a sanctions operations team.

• Experience with screening platforms, case-management tools, and operational reporting.

• Experience improving alert-review procedures, quality controls, or queue-management practices.

• Relevant sanctions, AML, or financial-crime compliance training or certification.
#LI-MR1

#LI-Hybrid

We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company-and ultimately a community-that recognizes and celebrates everyone's unique perspective.

Use of AI in Hiring

As part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify, misrepresent, or disguise information in an application, resume, assessment, or interview will result in disqualification from consideration.

Client-provided location(s): Toronto, Canada

Job ID: broadridge-JR1087409

Employment Type: FULL_TIME

Posted: 2026-11-06T20:54:26